Forum Discussion

Ricarde_Official's avatar
Ricarde_Official
Seasoned Hotshot
3 years ago
Solved

The Sims 3 is not launching anymore on EA Desktop App

For some time now, The Sims 3 is not launching on the EA Desktop App. The “Purchase the game” button appears in the game tab even if the game is tied into the account (same issue with The Sims Mediev...
pc
technical issues
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hey all, 

    The latest release for the EA app contains a fix for the issue discussed in this thread.

    To force an update to the latest version you can perform the following steps:

    • Force close the EA app and EABackgroundService via task manager.
    • Locate and run the EAUpdater.exe in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop or whatever directory you installed the app in.

    This should force the update. 

    If you are still unable to launch The Sims 3 on the EA app after these steps please run an EA Error Report and post your Error Report ID here. 

    Thanks!

enansaal's avatar
enansaal
3 years ago

Hey, no not quite that. It says "Your game failed to launch. An error on our end caused your launch to fail. Try again a little later". I've cleared the cache and followed all the other repeated instructions they've given me. It's been happening for a few months now, and still no further forward. 

BreNayBlu's avatar
BreNayBlu
3 years ago

Same here !

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,279 PostsLatest Activity: 44 minutes ago