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eleckto01's avatar
eleckto01
7 years ago

The sims 3 map and scroll glitch

So i just got this glitch today.All just go glitchy when i scroll out or in the map view. *I have supernatural and pets expansion pack *I have never used mods *I installed the game on steam I trie...
pc
technical issues
eleckto01's avatar
eleckto01
7 years ago

@puzzlezaddict looks like its only on that save files i opened another house hold save files but nothing hapenned except for  now my pets also go bald everytime i zoom out and got their fur back if i zoom in. I tried to delete the caches but still got the glitch.

puzzlezaddict's avatar
puzzlezaddict
Hero+
7 years ago

@eleckto01  Well, the graphics glitch with pet fur suggests this might be a system issue.  It would be helpful if you could run a dxdiag and attach the results to a post here (use the Browse button).

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

Please also open the deviceconfig file inside your game folder, and copy the first 40 or so lines into a post here.  Be sure to delete the user and computer names if they reference your real name, but none of the other info is specific to your system.

  • eleckto01's avatar
    eleckto01
    7 years ago

    @puzzlezaddict Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
    Language: English (Regional Setting: English)
    System Manufacturer: Gigabyte Technology Co., Ltd.
    System Model: B360M AORUS Gaming 3
    BIOS: BIOS Date: 04/20/18 14:06:49 Ver: 05.0000D (type: BIOS)
    Processor: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz (12 CPUs), ~3.2GHz
    Memory: 16384MB RAM
    Available OS Memory: 16318MB RAM
    Page File: 7792MB used, 10956MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 12
    DX Setup Parameters: Not found
    User DPI Setting: 96 DPI (100 percent)
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.17134.0001 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: Radeon RX 580 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x67DF)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device (POST)
    Device Key: Enum\PCI\VEN_1002&DEV_67DF&SUBSYS_C5801682&REV_E7
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 16330 MB
    Dedicated Memory: 8172 MB
    Shared Memory: 8158 MB
    Current Mode: 1280 x 768 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Internal
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.646008,0.337414), Green(0.328625,0.615734), Blue(0.146984,0.056164), White Point(0.313977,0.329602)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: C24F390
    Monitor Id: SAM0D2C
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0338885.inf_amd64_648d9ae54bb276d8\B338884\amdxc64.dll
    Driver File Version: 25.20.15017.1010 (English)
    Driver Version: 25.20.15017.1010
    DDI Version: 12
    Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.4
    Graphics Preemption: Primitive
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:False
    Driver Attributes: Final Retail
    Driver Date/Size: 01/02/2019 07:00:00, 1959320 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71EE2-249F-11CF-C076-29DF5CC2D435}
    Vendor ID: 0x1002
    Device ID: 0x67DF
    SubSys ID: 0xC5801682
    Revision ID: 0x00E7
    Driver Strong Name: oem11.inf:cb0ae414b1258a48:ati2mtag_Polaris10DS:25.20.15017.1010😛ci\ven_1002&dev_67df&rev_e7
    Rank Of Driver: 00D12000
    Video Accel: Unknown
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeHEVC_VLD_Main10
    Deinterlace Caps: n/a
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO MaxPlanes: 1
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported
    PanelFitter Caps: Not Supported
    PanelFitter Stretch: Not Supported

    • eleckto01's avatar
      eleckto01
      7 years ago

      === Application info ===
      Name: Sims3
      Version:
      Build: Release
      === Rating info ===
      GPU: 5 GPU Memory: 1 CPU: 4 RAM: 4 CPU Speed: 3192 Threading: 3
      Adjusted CPU: 3856 RAM: 16317 Adjusted RAM: 15805 Cores: 6
      === Machine info ===
      OS version: Windows 8 6.2.9200
      OS prod type: 0
      OS major ver: 6
      OS minor ver: 2
      OS SP major ver: 0
      OS SP minor ver: 0
      OS is 64Bit: 1
      CPU: GenuineIntel
      Brand: Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
      Family: 6
      Model: 14
      Cores: 6
      HT: 1
      x64: 0
      Memory: 16317MB
      Free memory: 12101MB
      User: Evaluation Software
      Computer: DESKTOP-KHTASQF
      === Graphics device info ===
      Number: 0
      Name (driver): Radeon RX 580 Series
      Name (database): Radeon RX 580 Series [Found: 0, Matched: 0]
      Vendor: ATI
      Chipset: Vendor: 1002, Device: 67df, Board: c5801682, Chipset: 00e7
      Driver: aticfx32.dll, Version: 25.20.15017.1010, GUID: D7B71EE2-249F-11CF-C076-29DF5CC2D435
      Driver version: 1010
      Monitor: \\.\DISPLAY1
      Texture memory: 32MB <<OVERRIDE>>
      Vertex program: 3.0
      Pixel program: 3.0
      Hardware TnL: 1

      • eleckto01's avatar
        eleckto01
        7 years ago

        i just made a new game and played it for a couple hours.It doesnt show any glitches sign tho.

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