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Anonymous's avatar
Anonymous
13 years ago

The Sims 3 Seasons and Origin / not able to download pre-ordered Seasons

So I pre-ordered the sims 3 seasons from Origin. I did this within a week of finding out about the expansion's bonus set. Now When I log on to origin there are all my other games listed but not seaso...
pc
technical issues
EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
13 years ago

Hi everyone,

If you still see the issue, please read here:

http://answers.ea.com/t5/The-Sims-3/Information-Not-Able-to-Download-Pre-ordered-Seasons-From-Origin/m-p/196542

I'm sorry that I don't have better news for you. Unfortunately our Game Advisors have to look into each case individually.

My advice: Contact them by phone, that should be the fastest way to sort things out. If you want to contact them by live chat, choose USA or Canada as your country of origin.

I cannot say how sorry I am that you have to wait so long to play this great game. All my pre-orders in Origin were very smooth experiences without any problems. We learned several things from this issue and will improve our service accordingly.

Thanks again for your patience!

Ursula

Amarysauce's avatar
Amarysauce
13 years ago

Should I still choose USA or Canada as my country if it isn't? I shudder to think at the cost of calling from Australia...

  • EA_Spectre's avatar
    EA_Spectre
    Icon for Community Admin rankCommunity Admin
    13 years ago

    If you want to call, choose your real country of origin. It will show you local contact numbers.

    • Amarysauce's avatar
      Amarysauce
      13 years ago

      I don't want to call though, is the problem,  it would cost me a fortune =\
      Would they still be able to help me through chat if I list my country as USA/Canada if it isn't?

      • EA_Spectre's avatar
        EA_Spectre
        Icon for Community Admin rankCommunity Admin
        13 years ago

        Sure, that won't be a problem.

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