I am having the same problem. I am in the UK. I pre-ordered The Sims 3 - Seasons on the 7th of November and in Origin today, the game is still unreleased and greyed out. Checking my bank account, I have not yet been charged for the purchase and in my Origin account Order Details, I do not have an Unlock Code for the Sims 3 Seasons game, but I have for the bonus content that I got for free with the pre-order, I also got the emails for the bonus content, saying they are available for download. I phoned EA but was put on hold, listening to music for over 5 mins and I am not the bill payer for the phone, so I emailed them instead, but I do not know how long it will take to get a reply. All I want is to be able to download the game on it's release date, I am not happy right now!
