OK! Aust time is 8:30am 17th Nov. EA have sent a 2nd email to inform me that my Seasons order has been cancelled due to non payment.
I checked my credit card transactions and its true. Apparently, when I ordered Seasons AND Supernatural they only took the payment for Supernatural and when Seasons was released there was not enough funds in my credit card account.
SO apparently all the people in this discussion are suffering from the same problem. EA and Origin do not have enough ****s to tell us individually that when we payed for both and expected payment for both to be deducted that they did not do that. Instead they leave us waiting even longer without an answer to own problem.
Next time maybe EA will take the payment for 2 expansion packs when we buy them, which is what we wanted to do, or tell the customer that payment will be taken out when the 2nd realease has actually occured.
So, check your credit crd accounts for when Supernatural was paid and maybe this will answer the problem. EA and Origin do not regard us as having a problem.
GOOD LUCK
