The Sims 3 Unknown Error Occured Issue on Mac - HELP!!
Hey everyone,
I've got a lot of different issues going on at the moment with my Sims 3 game(s) and I'd love some help on any of them!
I originally bought my base Sims 3 game and all the expansions as physical discs. I just recently found out that I could redeem my Sims 3 games on Origin so I wouldn't need to use the disc anymore.
Firstly, I redeemed my base game - which went fine, it was downloaded and installed successfully onto Origin. However, when I try to launch the base game this 'unknown error occured' message pops up and the launcher is shut down. I've been doing a bit of research on how to fix this but I can't find anything specifically looking at just the base game. I do not have any other expansions installed. I understand that a lot of Mac users are having issues with the game after the 2013 MacOS update but as my computer is a Late 2013 model, shouldn't that mean I am not affected by this?
I have read through this https://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-3-Mac-Help-Guides-and-Troubleshooting/m-p/749664#M3 post and tried to 1. move the The Sims 3 folder from the Electronic Arts folder to my desktop then launch the game however the same error message comes up 2. I have also tried to uninstall the entire game from my computer - twice, and this still didn't work. I have just tried to follow these steps (https://bluebellflora.com/fix-for-incompatible-graphics-for-the-sims-3-on-mac/intel-iris-pro-5200-15-macbook-pro-21-imac/) in case it was a graphics issue however this did not work. I still get the error message and I can't open the game at all.
I will put my computer specs in here, in case this helps:
MacOS High Sierra
iMac (21.5 inch, Late 2013)
Processor 2.7 GHz Intel Core i5
Memory 8 GB 1600 MHz DDR3
Graphics Intel Iris Pro 1536 MB
Secondly, I am also having issues with redeeming some of the expansions in Origin. Some of them have been redeemed fine and are just waiting to be 'downloaded' but some of them only have one option called 'Details'. Clicking on the details button doesn't do anything. I will post 2 pictures as an example of what I think it's supposed to look like and an example of what some of them don't look like. I'm not sure how this happened or how to fix it.
Any help would be amazing!
Thank you in advance!!
@ellamaree8 There are several causes for the unknown error messages, and it sounds like you will need to deal with all of them. The pack-related issues are due to the OS being incompatible with the game; the problem started with El Capitan and is still present in High Sierra. The base-game-only error is due to TS3 not recognizing your graphics card because its database hasn't been updated since 2013.
Hopefully you manually cleaned out the lingering TS3 files when you uninstalled the game (the uninstaller can miss some), but if you haven't, now would be a good time to do so. Then run the Super Patch (digital download version) to patch the game to 1.67, as the launcher isn't equipped to handle the data from all the patches at once.
https://bluebellflora.com/how-to-do-a-clean-uninstall-and-reinstall-on-a-mac/
https://bluebellflora.com/sims-3-manual-super-patch-for-mac-1-67/
Bluebellflora can try to help you get your graphics card recognized, although there's no guarantee that it will work. In addition to your specs, she needs the device ID of your card. You can post here or on her website. Here's how to find the relevant information:
https://bluebellflora.com/2018/07/24/sims-3-mac-players-i-need-your-help/#Information
