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divacg's avatar
divacg
Newcomer
1 day ago

Unable to log in

When i try to login as a member on the sims 3 launch it's saying my email address is invalid/wont let me sign in. However, when I click register as a new member and try to log in to my EA account it works. Can someone explain why I cant log in on the launcher?

1 Reply

  • divacg​  Does your password have any special characters in it?  The Sims 3 launcher doesn't handle symbols like & or ! well, and possibly some others.  If you've been using those, change your password to remove them.

    If that doesn't help, clear Edge's Internet Explorer-mode data.  Additionally, open Documents > Electronic Arts > The Sims 3 > Downloads and delete the file labeled [your email].bin.  Don't worry if it's not there—it's only created when you successfully login, so if that's never happened, you won't see it.