Sims 3 can't redeem codes on the same account

Question

Hi,I have been using this account since 2013. I added all my Sims 3 DLCs, which I still have physical copies of. However, with the change of platforms (Origin, EA, etc.), I lost most of my DLCs. I can't use the codes because it says they have already been redeemed.EA support told me that the codes must have been redeemed on a different email/account. However, after checking a few things, I believe it's still the same account. I also don’t remember opening a new account—it wouldn’t make sense to add DLCs without the base game.On The Sims 3 website, I can see my achievements, including some that are linked to DLCs I can’t redeem. Additionally, I found two "Welcome to the Community/Thank You for Registering" emails in my inbox—one from 2013 and another from 2015.I wanted to add the games to EA because some of my CDs no longer work. Has anyone experienced a similar issue?

ea_solaire · Answer

Hey there,
If you're seeing this error when trying to redeem your codes, that does sound like these codes were originally redeemed to a different EA account instead.
You'll want to get back in contact with the live support team and provide your codes there so the team can locate this other account for you and explore some options- here on the forums we aren't able to access your account details to take a look.
Please submit a brand new help request on the site here to speak with live support on this.&nbsp;

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Sims 3 can't redeem codes on the same account

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