Forum Discussion

Rising Newcomer

11 months ago

Solved

Sims 3 can't redeem codes on the same account

Hi,

I have been using this account since 2013. I added all my Sims 3 DLCs, which I still have physical copies of. However, with the change of platforms (Origin, EA, etc.), I lost most of my DLCs. I can't use the codes because it says they have already been redeemed.

EA support told me that the codes must have been redeemed on a different email/account. However, after checking a few things, I believe it's still the same account. I also don’t remember opening a new account—it wouldn’t make sense to add DLCs without the base game.

On The Sims 3 website, I can see my achievements, including some that are linked to DLCs I can’t redeem. Additionally, I found two "Welcome to the Community/Thank You for Registering" emails in my inbox—one from 2013 and another from 2015.

I wanted to add the games to EA because some of my CDs no longer work. Has anyone experienced a similar issue?

technical issues

EA_Solaire
11 months ago
Hey there,

If you're seeing this error when trying to redeem your codes, that does sound like these codes were originally redeemed to a different EA account instead.

You'll want to get back in contact with the live support team and provide your codes there so the team can locate this other account for you and explore some options- here on the forums we aren't able to access your account details to take a look.

Please submit a brand new help request on the site here to speak with live support on this.

7 Replies

EA_Solaire
Community Manager
11 months ago
Hey there,

If you're seeing this error when trying to redeem your codes, that does sound like these codes were originally redeemed to a different EA account instead.

You'll want to get back in contact with the live support team and provide your codes there so the team can locate this other account for you and explore some options- here on the forums we aren't able to access your account details to take a look.

Please submit a brand new help request on the site here to speak with live support on this.
a9d20bf082c02e98
Rising Newcomer
11 months ago
I provided codes, the only information i got is that the account is deleted.
EA_Solaire
Community Manager
11 months ago
If that original account had been deleted or is now inactive, you'll need to work with the live support team to explore your options on restoring this account or codes. Please contact live support again so they can review the available options with you.
indiibradberyy
Rising Newcomer
30 days ago
Support was no help. they told me i needed to go back to my retailer? I’ve also had the same issue. I haven’t created a new account, tried finding this “other account” by typing in my old email but that account doesn’t exist? Very confused still.
EA_Solaire
Community Manager
28 days ago
indiibradberyy We wouldn't be able to help locate your older EA account here on the forums as we don't have access to your specific account details- you'd want to continue working with live support so they can help you recover this older EA account.
indiibradberyy
Rising Newcomer
26 days ago
Yeah, I've spoken with two different people via live support and they both said the same thing. They apparently can't tell me which account used the code because it's private info but that's my private information ahaha
It's just unfair.
I asked if there was anything else I could do but have been told no. I am at a standstill now
EA_Solaire
Community Manager
25 days ago
indiibradberyy You would need to provide enough accurate information about the older account for live support to help you get logged back in- for account security, they won't be able to help until you can verify that you are the owner of the account.

I'd recommend you keep trying with live support to verify your ownership- if you're not able to provide enough info, the live support team won't be able to help.