1. Are you using any Custom Content or mods ?
No
2. If you are using mods, are you using any of the 'big ones' like Awesome Mod or Twallan’s mods?
N/A
3. If you're not using mod, did you never use them or did you take them out for the EP (as you are supposed to do)?
Never.
4. Did you update the mods you put back with a compatible version?
N/A
5. Do you have University Life or just the Patch?
Pre-ordered it through Origin.
6. Which Patch Level are you at ?
Latest.
7. Did you start a new game or are you playing an existing ones ?
Existing
8. Did you transfer an existing Sim over or are they new/Pre-Made?
Existing sim
9. What town are you currently playing ? EA or Custom ?
EA
10. What is your Operating System (Mac, XP, Vista, Win 7)?
Win 7
11. Do you have the download or DVD Version of the game?
DVD of Sims 3 and the expansion packs are download.
I pre-ordered this through Origin so it began downloading as soon as it was available, but when it went to install it stopped. When I go to hit it to install, it states I need to update the latest patch. When I check the Sims 3 update section it states I'm up to date with the latest patch. I thought maybe it was Origin needing to be updated, so I went ahead deleted it and downloaded the latest version, but to no avail. I've tried to get a hold of someone at EA, but no luck getting through. Can anyone offer some advice?