Forum Discussion

Anonymous

12 years ago

Approved

URGENT!!! My sims 3 pets game has sort of crashed and i cant save because its on build mode

So the game has kind of frozen and crashed. its It is letting me click but it doesnt follow through with the comand, say i clicked 'live' mode it would select it but not actually go on it. I need to...

technical issues

Anonymous

11 years ago

Approved

Has your game always been like this?

Please answer the following questions: (Thanks to Crinrict)

What's your operating system?
Does the launcher start?
Are you getting any error messages?
How far do you get, try to describe what happens in as much details as possible (without getting too lenghty)
Do all installed games show up in the Origin client?
Which base game version do you have: http://sims3.crinrict.com/en/2014/02/sims-3-base-game-versions.html
Which Security Software are you using (Firewall, Antivirus)?
Do you have the disc or download version or a mix?
Do you have any files with xctp in your documents\electronicarts\thesims3\ folder ? (those are crash logs)?
It's also good to include your DxDiag: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584

See if this helps as well: http://answers.ea.com/t5/The-Sims-3/ISSUE-Sims-3-Minimizing/td-p/3230209

Babbaroni

11 years ago

No, it had never happened before, in the year I've had it and I've been playing a LOT.

I had to be away from my computer for a few hours after I posted my request for help, and when I got back the game was still like that.

But I didn't realize that anyone would reply so quickly, so before I even looked back here, I went into Task Manager and clicked "end". Even that took longer than usual. I'll just have to replay the part of the game that wasn't saved. If it happens again, I'll go through the rest of the steps you recommended. Thank you SO MUCH for your speedy attempt at helping me!