@magsta123 I've moved your post to the Sims 3 PC tech section.
The Sims 3 user data folder should be accessible by opening a File Explorer window and clicking This PC > C Drive > Users > your username > Documents > Electronic Arts. If it's not there, search "This PC" for "deviceconfig" without quotes, and go to the file location. Let me know the full file path if it's not in its usual spot.
It's possible the two items aren't downloading correctly, or that they're not installing correctly once they're downloaded. The Sims 3 Store site is more reliable than the in-game way of downloading, so try that instead. Go here:
sign in, click Store > My Account > Purchase History, and find the items, or alternately, search for them and download from their product pages. See if they install better this time.. If not, please let me know what the two items are that you're missing, and whether you've been able to find the Sims 3 user data folder.
