Worlds purchased on wrong EA account
On my ea account I brought 2 add-ons for my sims 3 game. It charged my credit card and it said I got both the add-ons on the app. But NOTHING to install or download. And no email either to my email l...
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EA_Solaire
Community Manager
Community ManagerHey there d3ir2wfeacqu
If your older EA account is attached to an email you can no longer access, you would need to continue working with live support on this.
Live support won't be able to make any changes to that account or update the email unless you can provide enough accurate information to prove that you are the original owner of the account.
Please submit a new help request here to work with the team on this. Once you can verify your ownership of this older EA account, live support can help you get logged back and in check your refund eligibility.
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