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Product: The Sims 4
Platform:Mac
Which language are you playing the game in? Français
How often does the bug occur? Every time (100%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? Extension (4) : Chiens and Chats - Vie Citadine - Vivre Ensemble - Au Travail Game Packs 🏈 : Détente au SPA - Destination Nature Stuff Packs ⚽ : Objets comme au Cinema + Fêtes de fin d'année
Steps: How can we find the bug ourselves? I build the 5000 $ rocket and i explore the space.
What happens when the bug occurs? My Sims become invisible starting when he / she get out from the Rocket. [I tested with 3 different SIMS] - He / She will reappear after a few time (24h in Sim's watch)
What do you expect to see? I expect to see the Sims.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
\nGo to the rocket
\n\nGoing out from the Rocket : Invisible man
\n\nEDIT: Merged old thread into new. Original me too count: 26
\nEDIT: Adjusted Tag
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Platform:Mac
Which language are you playing the game in? Français
How often does the bug occur? Every time (100%)
What is your current game version number? n/a
What expansions, game packs, and stuff packs do you have installed? Extension (4) : Chiens and Chats - Vie Citadine - Vivre Ensemble - Au Travail Game Packs 🏈 : Détente au SPA - Destination Nature Stuff Packs ⚽ : Objets comme au Cinema + Fêtes de fin d'année
Steps: How can we find the bug ourselves? I build the 5000 $ rocket and i explore the space.
What happens when the bug occurs? My Sims become invisible starting when he / she get out from the Rocket. [I tested with 3 different SIMS] - He / She will reappear after a few time (24h in Sim's watch)
What do you expect to see? I expect to see the Sims.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
\nGo to the rocket
\nGoing out from the Rocket : Invisible man
\nEDIT: Merged old thread into new. Original me too count: 26
\nEDIT: Adjusted Tag
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your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly.
Also are you using custom content or mods in your game ?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2016-12-11T09:49:32.202Z","lastPublishTime":"2016-12-11T09:49:32.202Z","metrics":{"__typename":"MessageMetrics","views":2429},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276170","repliesCount":5,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:1465804":{"__typename":"User","id":"user:1465804","uid":1465804,"login":"Heyhler","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-05-19T01:38:59.161+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:1465804"},"ModerationData:moderation_data:11276171":{"__typename":"ModerationData","id":"moderation_data:11276171","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276171":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1465804"},"id":"message:11276171","revisionNum":1,"uid":11276171,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276170"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276171"},"body":"I'm having the same issue. Saving the game returned visibility in one session, but is not in another. I'm running macOS Sierra 10.12.2 with a 2.9 GHz Intel Core i5 processor and an Intel Iris 6100 graphics card with 1.5 GB of VRAM, both well above the minimum.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":1,"postTime":"2017-01-06T22:52:28.445Z","lastPublishTime":"2017-01-06T22:52:28.445Z","metrics":{"__typename":"MessageMetrics","views":2408},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276171","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:13":{"__typename":"Rank","id":"rank:13","position":20,"name":"Seasoned Ace","color":"000000","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:11276172":{"__typename":"ModerationData","id":"moderation_data:11276172","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276172":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:50912"},"id":"message:11276172","revisionNum":1,"uid":11276172,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276170"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276172"},"body":"Hi Crin,
\n\nSorry for the very late reply; I never noticed that you replied until I got an update on this thread yesterday. I don't use mods, but I did change some graphic settings after looking around the site and it seems like something seems to have resolved the problem (I just went on and checked). I don't remember exactly what I changed in the graphic settings, except I changed a few that had been on medium to high, but then that gave me a problem with terrain paints (ie if I used them, the rest of the lot that was unpainted would turn dark brown), so I have since further changed my graphic settings (switched a couple back to medium) and that is no longer an issue.
\n\nI assume that you no longer need to see my DxDiag since the problem seems to be gone (at least for now 🙂 ). I do have another question; I did look to see how to run a DxDiag, and the option to run the DxDiag on a 64 bit system isn't coming up even though I have a 64 bit system plus under system information it states I'm on a 64 bit system when I pull up the DxDiag tool. Would you have any idea why this is the case?
\n\nThanks and regards,
Jennifer
The 64 bit option only comes up on Win 7. On Win 8.1 and 10, Windows is able to properly use the right version on it's own.
\n\nIf it's solved, no, I don't need your specs
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"172","kudosSumWeight":0,"postTime":"2017-01-08T10:58:56.558Z","lastPublishTime":"2017-01-08T10:58:56.558Z","metrics":{"__typename":"MessageMetrics","views":2384},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276173","repliesCount":2,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11276174":{"__typename":"ModerationData","id":"moderation_data:11276174","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276174":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1465804"},"id":"message:11276174","revisionNum":1,"uid":11276174,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276173"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276174"},"body":"I'm gonna bump because I'm still having this issue
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"52","kudosSumWeight":2,"postTime":"2017-01-10T22:29:45.522Z","lastPublishTime":"2017-01-10T22:29:45.522Z","metrics":{"__typename":"MessageMetrics","views":2372},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276174","repliesCount":1,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11276175":{"__typename":"ModerationData","id":"moderation_data:11276175","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276175":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11276175","revisionNum":1,"uid":11276175,"depth":8,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276174"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276175"},"body":"Did you try playing around with your graphics settings as suggested above ?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"77","kudosSumWeight":0,"postTime":"2017-01-11T07:31:43.321Z","lastPublishTime":"2017-01-11T07:31:43.321Z","metrics":{"__typename":"MessageMetrics","views":2361},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276175","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11276176":{"__typename":"ModerationData","id":"moderation_data:11276176","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276176":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11276176","revisionNum":1,"uid":11276176,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumTopicMessage:message:11276149"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276176"},"body":"Hi @Pirathle
\n\nthis is a know issue so I merged the old thread into yours.
\n\nWhat kind of graphics card do you have ? Have you tried taking a shower to make them visible again ?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"186","kudosSumWeight":1,"postTime":"2018-01-09T09:54:44.955Z","lastPublishTime":"2018-01-09T09:54:44.955Z","metrics":{"__typename":"MessageMetrics","views":2229},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276176","repliesCount":6,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11276177":{"__typename":"ModerationData","id":"moderation_data:11276177","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276177":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:21971"},"id":"message:11276177","revisionNum":1,"uid":11276177,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276176"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276177"},"body":"Tagging @Pirathle for specs
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"39","kudosSumWeight":0,"postTime":"2018-01-11T12:18:38.406Z","lastPublishTime":"2018-01-11T12:18:38.406Z","metrics":{"__typename":"MessageMetrics","views":2199},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276177","repliesCount":5,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11276178":{"__typename":"ModerationData","id":"moderation_data:11276178","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276178":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:11276178","revisionNum":1,"uid":11276178,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276177"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276178"},"body":"Hello @crinrict,
Thank you a lot for the merging.
This is my computer specification :
Nom du modèle : MacBook Air
Identifiant du modèle : MacBookAir7,2
Nom du processeur : Intel Core i5
Vitesse du processeur : 1,6 GHz
Nombre de processeurs : 1
Nombre total de cœurs : 2
Cache de niveau 2 (par cœur) : 256 Ko
Cache de niveau 3 : 3 Mo
Mémoire : 8 Go
Version de la ROM de démarrage : MBA71.0171.B00
Version SMC (système) : 2.27f2
They re-appear when they come back from work or when they take shower effectively.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"243","kudosSumWeight":1,"postTime":"2018-01-12T22:10:56.145Z","lastPublishTime":"2018-01-12T22:10:56.145Z","metrics":{"__typename":"MessageMetrics","views":2185},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:the-sims-4-en/category:the-sims-en/category:ea-forums-en/community:tghpe58374board:the-sims-4-bug-reports-archive-en/message:11276149/message:11276178","repliesCount":0,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:11276179":{"__typename":"ModerationData","id":"moderation_data:11276179","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:11276179":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:11276179","revisionNum":1,"uid":11276179,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:the-sims-4-bug-reports-archive-en"},"parent":{"__ref":"ForumReplyMessage:message:11276177"},"conversation":{"__ref":"Conversation:conversation:11276149"},"subject":"Re: [ARCHIVED] Become invisible after a space travel (Rocket)","moderationData":{"__ref":"ModerationData:moderation_data:11276179"},"body":"I also have the post-rocket ride invisibility problem. My computer definitely has sufficient specs (i7-6700HQ, 8gb RAM, Radeon R9 M375 graphics card).
I've checked to make sure the OS (windows 10), graphics drivers, and the game itself are all up to date. Problem persists.
dxdiag attached.
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