Please use this thread going forward: [CD] [HR] Pets/Horses are black | EA Forums - 12143277
- Sims 4 on my PC
- No mods
I made some pets with the paint mode, now when I try to access them, they’re completely black. The only way to get color is to go back into paint mode. But it just resets the animal to their default color. I’ve looked on here and they’ve said they patched this, but I am still having this issue.
@JamieDaBaker , I checked the list of current bugs on the Bug Report List and didn't see this one there. Are you playing on a console or are you playing on a PC or Mac? If you are playing on a PC or Mac, do you use any Mods or Custom Content (CC)? 🤔
If you are using Mods or CC it could be one or more of them are outdated. Here is a proceedure to find out if this is the case, and to narrow it down which one or ones might be causing the problem:
In order to see if this problem is caused by your CC, please do all of the following steps:
1) Move the Mods Folder to your desktop
2) Delete the localthumbcache.package file in the game folder. This is important because it can contain bits of corrupted data even after you remove your CC/Mods! 🤨 This is found in Documents > Electronic Arts > The Sims 4.
3) Fix you game in Origin by logging in and go to Library, then right-click on The Sims 4 and choose the "Repair Game" option from the list. Wait until Origin finishes repairing all your packs and not just the base game.
4) Now, when you turn on your game again, it will create a new mods folder that will be empty. Check to see if your game is now working without mods/CC.
5) Now you can try adding back items from your Mods folder one at a time checking your game each time to see which item is causing your game to not work properly. If you have a lot of items, you can try the 50/50 Method, working in batches to see which CC item or Mod is the culprit. (You could have multiple items causing problems.)
The CC creators will usually update the CC items and Mods after these updates, so when you find out which one is the culprit, you can get the updated version from whoever made that item of CC in the first place. You should try these steps anytime you have problems in your game to rule out CC/Mods problems. It is the responsibility of the Mods/CC creators to update their items anytime EA releases a patch/update, and it is the responsibility of the people who use Mods/CC to make sure they are using the most recent version.
When you find the updated version of your CC items, you can put them back into your game. 🙂
Please update us on your situation! 😇
@JamieDaBaker , nevermind!😅 I see that your thread on this problem has been put into an existing Bug Report on it! 😉 Sorry that I didn't see it earlier! 🤭 Hopefully they fix it soon! 👍
They still haven't fixed... 😠
hello, after a while of this problem not happening to me anymore, it just started happening again now that the EA app replaced Origin.
Please, how can i use this solution on the EA app? i havent found "The sims 4" as a file in the Electronic Arts file, but i do have a backup of the entire game done today before the EA app replaced Origin on my laptop. can someone please help me find the folder? The "The Sims 4" folder where it was in the Origin folder now looks nothing like it did before, thanks in advance
My sims cat got blacked out with 05/30/2023 update, aka the latest update
its happening with all of my gallery and library households with that pet in them :<
the cat has custom painted details on a tuxedo base
the cat above before the latest update :<
link to household on Gallery link
I have not had this problem before the latest update at all
