Hi, Does SimGuruNick normally reply back?
I sent my save and he said he will look at it and let me know if he has any questions. That was three weeks ago and he has not replied back to my next email to ask if there's anything that can be done.
So this issue keeps happening, Now the grandaughter no longer can see the grandfather when I click on the grandaughter's picture in the family tree. But again if I click the grandfather I can see the grandaughter's picture on his family tree 😛.
The same has happened with another descendant. The great grandkids now can't see the great grandparents pictures on their family tree, but if I click the great grandparents then I can see the great grandkids from their family tree. This has happened for great grandparents from both sides of the family. However, I am unsure if it's a culling issue as the great grandparents still show up in the mum's relationship panel. Do you know if this is supposed to happen with family trees now (maybe it's a recent change)?
So to sum up from clicking on the ancestors I can see all the family tree but from clicking on the recent descendants I can only see up to the parents in one case or the grandparents in the other case.
I hope this makes sense.
EA Staff (Retired)Hi @Nancy9 thanks so much for that save file! I was able to reproduce the issue you're describing, and file a report for our engineers, who were able to work out a fix. I don't know when that fix will be released, but it should retroactively fix your broken saves. 🙂
Aha thanks so much for your reply 🙂. So it’s safe for me to keep playing the game with this family? As I’ve got seasons and played the game a fair bit since I first encountered this issue, I won’t need to go back to an earlier save? Happy to hear the issues I described in my last message should be fixed in my family tree in the next patch, awesome. 🙂 .
EA Staff (Retired)I'm not sure that the issue will be fixed in the next patch, it could be a few patches away due to the complexity of the fix. But yeah, it should be safe to keep playing the game with that family 🙂
Hi, @SimGuruNick I am a bit confused as it sounded like from the last patch that this issue would be fixed? But my saves still have the broken family tree with the issue described
