[ARCHIVED] Fire alarm but no fire (invisible fire/Fire inaccessible)

@soda423 There was an issue with invisible flames before

Could you post a picture of your ingame graphics settings ?

Could you please also check on your exact game version number: https://sims4.crinrict.com/eng/2018/07/how-to-find-your-game-version-number/

We're having trouble reproducing this one, could you possibly share a save file and/or video? Thanks much for the help! 

https://answers.ea.com/t5/Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? 1.62.67.1020 (Unsure)
What expansions, game packs, and stuff packs do you have installed? All expansion packs as of Apr. 15 2020 bar Get to Work, + Dine Out, Parenthood & Laundry Day
Steps: How can we find the bug ourselves? Have a fire start from a fire place, get the fire notification, sims panicking and fire alarm going off, the fire is invisible and cannot be extinguished.
What happens when the bug occurs? My sims get back to their home lot from a restaurant, and I immediately get the fire notification. Furniture and floor starts getting burnt as it would in a regular fire, but I can't see the fire or click on it. I can click on the furniture and I get the extinguish option, but when I click it my sim does the 'Can't reach' animation.
What do you expect to see? The fire should be visable and my sim should be able to extinguish it.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? No

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I've seen this happen in a video and I've had the problem before as well, but both times the sim has been able to click on the floor and extinguish the invisible fire. I am not able to remove custom content to see if that fixes the problem as I would have to close the game without saving because of the fire on the lot. I have had problems with sims not being able to reach things in the apartment before, but not in this room. I moved any objects I could without going into build mode, but nothing changed.  I understand that I will have to close the game without saving if I can't fix the problem.

OK, thank you.

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? up to date
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I had a fire due to the volcano trait for my lot
What happens when the bug occurs? The fire was invisible but the alarm was going off for it. The firemen came and extinguished it and also random items in my kitchen disappeared when they walked next to them
What do you expect to see? Usually if items are burned they turn black with the option to replace. Not sure why they just disappeared
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Ok, so this seems to be a problem for a while now. I'm having the same issue. My sim was in bed asleep and I get the notification that a fire has started, I can hear it but it's not visible, cannot save game "during a fire" and the phone shows only browse Plopsy and Call Fire Department, so she called the fire department She's not panicking, the dog is chillin' out on his dog bed which is in the living room, where the fire is supposed to be. Now I've got 2 firefighters standing outside her home, the annoying sound of a fire burning and no way to leave the game without losing an hour of game play. I've clicked on items to see if the option to extinguish appears but get nothing and the firefighters seem to be as confused as me seeing as they are just standing around. I've included a picture, excuse the bad quality, I'm an Xbox player so I had to take a picture of my TV screen with my phone. 

Edit: So it took about 20 mins, but the fire has either burned itself out or just faded. I can no longer hear the sounds of flames eating away at things, I have access to build mode, save etc. I didn't lose anything, furniture, sim etc. It's a mystery really LOL. I'm just glad it's sorted itself out the sound was so annoying and really loud.  

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? Latest
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Not sure.... try putting a fireplace on the lot. It seems to have something to do with fireplaces.
What happens when the bug occurs? A notification appears saying that there is a fire on the lot. Yet no fire exists. As a result I cannot save my game and lose progress.
What do you expect to see? A fire! If the game says there's a fire I expect there to be a fire.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Sometimes (I can't figure out the exact trigger but I think it has something to do with fireplaces) I will get a notification that a fire has started on the lot. Yet, there is no fire. As a result I cannot put out the fire (it doesn't exist). I cannot save during a "fire" so I have to just close and lose progress.