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Ok, so this seems to be a problem for a while now. I'm having the same issue. My sim was in bed asleep and I get the notification that a fire has started, I can hear it but it's not visible, cannot save game "during a fire" and the phone shows only browse Plopsy and Call Fire Department, so she called the fire department She's not panicking, the dog is chillin' out on his dog bed which is in the living room, where the fire is supposed to be. Now I've got 2 firefighters standing outside her home, the annoying sound of a fire burning and no way to leave the game without losing an hour of game play. I've clicked on items to see if the option to extinguish appears but get nothing and the firefighters seem to be as confused as me seeing as they are just standing around. I've included a picture, excuse the bad quality, I'm an Xbox player so I had to take a picture of my TV screen with my phone.
Edit: So it took about 20 mins, but the fire has either burned itself out or just faded. I can no longer hear the sounds of flames eating away at things, I have access to build mode, save etc. I didn't lose anything, furniture, sim etc. It's a mystery really LOL. I'm just glad it's sorted itself out the sound was so annoying and really loud.
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