Forum Discussion

crinrict's avatar
crinrict
Hero+
10 years ago

Hi @jmschaub, 

could you please answer all the questions in the first post.

Thanks

Anonymous's avatar
Anonymous
10 years ago
1 no mods
2 I may have d/l house but none used
3 all expansions
4 initially when changing lots in game. Left game without saving when I noticed. Tried starting at lot and traveling to it all with same results.
5 everything shows up on map. No house and 3 sims left showing. I think the kids were at school though.
6 nothing in addition to my other comments
  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Did you try a backup ? If so, did it occur again ?

    • Anonymous's avatar
      Anonymous
      10 years ago

      i just got the Sims 4 about a month ago and when i tried to go into an empty lot to move in my family, (family of 6) it disappeared!  It was working fine until the other day.  So I had to delete it because I thought if I deleted it and downloaded it again, it would work again.  But when I went to download it again, it asked me for my payment information again even though I had already Paid for the game before and don't know if I got my money back from deleting it before so just in case, I don't want to pay for it twice.  I really love the game but i'm confused and frustrated right now with it.  Please respond to me AS SOON AS POSSIBLE!!!!!!!!!!!!

      • rumbutter's avatar
        rumbutter
        Hero (Retired)
        10 years ago

        @itssimplyc

        moved and merged to this thread please see page one and answer the questions/supply the information asked there and post here and or edit your post with the information

    • SimmerEmma89's avatar
      SimmerEmma89
      9 years ago
      • Are you using mods and custom content in your game ? If no, did you remove or never use ?
        Yes, but removed them to try again but still had same issue when loading the file.

      • Do you download houses from the Gallery ?
        Yes along with households

      • Which expansion do you have ?
        Get to work, Get together, cool kitchens, romantic gardens and out door retreat 

      • What's your operating system ?
        Windows 7

      • Which house(s) are gone ? NPC Houses ? GTW lots ? Your own ?
        Houses (i buillt) base game parks and shops etc and work lots (though i'm surprised the prisoners didn't run off)

      • When did this occur ? When you loaded the game or on traveling ?
        Both! I noticed on the map the houses looked different (they looked like the games houses when i actually replaced them from gallery)

      • Is just the house gone from the lot or the Sims too ?
        Just the lot, ALTHOUGH that said i get messages saying build items have been removed or says the user may no longer own them (something along those lines)

      • How much disc space do you have left on your hard drive (the one where the user folder is in) ?
        i have 209GB free

      • Anything else that comes to mind ?
        Well apart from getting the odd messages about items going missing to.
        i also tried saving my family to gallery and starting again, but i have run into the same problem.
      • crinrict's avatar
        crinrict
        Hero+
        9 years ago

        Did you save the game with the house missing ? If not, does it disappear reproducibly each time ?

        Could you upload your saves somewhere ? Just zip your whole user folder and then upload to mediafire, dropbox or google drive and PM me the link.

    • rosaide767's avatar
      rosaide767
      8 years ago
      My issue is the same except it's the 4 business lots in Willow Creek I replaced them and now they won't load when I travel there even in the game map they are gone also the neighboring buildings appear as the base game lots this has happened twice to me the first time I didn't save the second time I replaced the lots thought I fixed it and saved and it spread to the lots next to the first to on the right and went to the left


      Yes I have mods ironically it happened after I removed outdated mods actually

      I have all the packs and expansions


      My operating system is windows 10


      It's just the 4 community lots in Willow Creek

      Sims Haven't disappeared unless they died on that lot then they get deleted and I have a mod to stop culling

      And not sure on the rest
      • crinrict's avatar
        crinrict
        Hero+
        8 years ago

        Hi @rosaide767

        have you tried removing all the mods ?

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