Please use this thread going forward: Save Game Corruption (Disappearing Lots/Error 800 or 801) | EA Forums - 5037272
i just got the Sims 4 about a month ago and when i tried to go into an empty lot to move in my family, (family of 6) it disappeared! It was working fine until the other day. So I had to delete it because I thought if I deleted it and downloaded it again, it would work again. But when I went to download it again, it asked me for my payment information again even though I had already Paid for the game before and don't know if I got my money back from deleting it before so just in case, I don't want to pay for it twice. I really love the game but i'm confused and frustrated right now with it. Please respond to me AS SOON AS POSSIBLE!!!!!!!!!!!!
moved and merged to this thread please see page one and answer the questions/supply the information asked there and post here and or edit your post with the information
