Please use this thread going forward: Save Game Corruption (Disappearing Lots/Error 800 or 801) | EA Forums - 5037272
Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Latest update after life after death EP
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? by loading the households
What happens when the bug occurs? cant access sims 4 willow creek sage estates lots, I get error 800 or 801 when I load lots. If it loads the lot itself disappears
What do you expect to see? long loading screen then error 800 or 801
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
cant access sims 4 willow creek sage estates lots, I get error 800 or 801 when I load lots. When i load the game. a pop up screen comes up and saids "The game failed. Error code 801. it is recommended that you relaunch the game." i already updated it, repaired it. uninstall and reinstall it and restarted my macbook. nothing worked. i even cleared the cache in the EA app. I dont know what this means but at this point i might just delete all the files from the game
Had this happen to me yesterday morning in Strangerville. The house I built (which took HOURS) just up an vanished. No error code though. Just got back to an empty lot with no warning or anything. I assume it is still the same error, just didn't get the pop-up for whatever reason.
