Please use this thread going forward: Save Game Corruption (Disappearing Lots/Error 800 or 801) | EA Forums - 5037272
For what it's worth, when I contacted EA and said I'd need a refund for the dozens of TS4 products I've purchased if they couldn't fix it, the customer service rep said that their support team was working on a solution. I think we need to hold them to that commitment, though. This is a critical error and shouldn't be shoved down the to-do list.
right cause it could take months if they tried to put on a list then we would have to wait for the next update
I'm not getting an error code but I am getting at least one lot that appears fine in the overworld and then changes to an empty lot when I try to load or edit it. I'm afraid to make any new saves on this file in case it becomes permanent, since I don't have the lot backed up in my gallery and I spent a lot of time building it.
You should often make copies of the save files and put them to a different folder so if anything happens you can go back to an old version and find your lost build. Also upload every build you made to the library so you can access it from different save files anytime. i also recommend copying tray files to a different folder.
