Forum Discussion
20 Replies
- WITH0UTHUMAN2 years agoSeasoned Novice
SAME. HATE IT.
- TheSimsDirect2 years ago
The Sims Team
Under investigation. Accepting as solution for visibility purposes only.
Hello.
For anyone seeing this issue:
- What platform are you using?
- Would you be willing share these:
- Any lastUIException.txt or lastException.txt that may have been generated around the time that you saw the issue (in \Documents\Electronic Arts\The Sims 4\)
- Affected save file(s)
Instructions on how to share are here:
https://x.ea.com/74420 Ugh I’m having the same exact problem, my game is completely frozen in a dark screen because the social bunny thing didn’t load properly, it seems like my only option is to close out of the game and lose so much progress…I’m so mad.
- @TechySyd I'm curious, how did you shut down your game? did you get an option to save and exit? Are you using windows or a console or a mac?
I'm wondering if this issue exists on consoles as well as desktops. Which would rule out mods completely if that were the case.
I got an option to save and exit by right-clicking the Sims 4 icon on the taskbar. I'm also wondering if one doesn't get the option to save and exit when using a different method for shutting it down. (If you're using Windows, that is.) Yes, I got that option as well thank goodness! I actually just spammed a bunch of buttons and it gave me the “save and exit game?” pop up in game. O restarted my laptop after and when I went back in I was able to retrieve my files perfectly fine, and I didn’t have the issue again. However, I am having other issues with social bunny, such as my sim being unable to send flirty messages with other teens but she can only send flirty messages to her parents…yikes. I made a separate discussion post for that!
I’m using my ASUS laptop which has Microsoft Windows, and I have no mods or custom content installed. Previous times my sims game has frozen have been through other phone interactions, such as ordering a delivery.
GUYS I FOUND OUT A TEMPORARY SOLUTION. You *can* save before you close, even after freezing!
If you pop out your gaming window to be a window and not full screen (google how to do this, changes depending on operating system), then you can click the X in the corner and it'll confirm if you want to save and exit! So you don't have to force quit or turn your computer off! ♥
EDIT: It may corrupt your game but you can still right click then repair the game in the EA hub and that should fix it. I wouldn't want to do all of this regularly given the time constraints but I might be desperate enough depending on how long I'd gone since my last save!
- nephele20129 months agoNew Rookie
on ps 4, when pressing smiley twice in succssesion, on a comment in social bunny, you're stuck on the screen, no way out but to exit the game. saving is possible though.
- randomskittles3 months agoRising Newcomer
I'm on PS5 and I can use the social bunny app but after I close it I can't use the pointer to do anything. The only thing I can do is save and exit, and since my Sims appreciation is social teen, I need to be able to use social bunny for her
- crinrict11 hours agoHero+
Please use this thread going forward: [HSY] Social Bunny app freezes/lags my game | EA Forums - 11945433
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