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JessimcaJones's avatar
3 years ago
Solved

[ARCHIVED] [HSY] Social Bunny app freezes/lags my game

I've been playing around with the Social Bunny app, and it seems like any of these interactions have a 50/50 shot of just...not loading. It gets stuck in-between screens (see the attached pic) and I can't do anything. I've had to force quit twice now.

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  • TheSimsDirect's avatar
    TheSimsDirect
    Icon for The Sims Team rankThe Sims Team
    2 years ago

    Under investigation. Accepting as solution for visibility purposes only.

    Hello.

    For anyone seeing this issue:

    • What platform are you using?
    • Would you be willing share these:
      • Any lastUIException.txt or lastException.txt that may have been generated around the time that you saw the issue (in \Documents\Electronic Arts\The Sims 4\)
      • Affected save file(s)

    Instructions on how to share are here:
    https://x.ea.com/74420

  • TechySyd's avatar
    TechySyd
    2 years ago

    Ugh I’m having the same exact problem, my game is completely frozen in a dark screen because the social bunny thing didn’t load properly, it seems like my only option is to close out of the game and lose so much progress…I’m so mad. 

  • @TechySyd I'm curious, how did you shut down your game? did you get an option to save and exit? Are you using windows or a console or a mac?

    I'm wondering if this issue exists on consoles as well as desktops. Which would rule out mods completely if that were the case.

    I got an option to save and exit by right-clicking the Sims 4 icon on the taskbar. I'm also wondering if one doesn't get the option to save and exit when using a different method for shutting it down. (If you're using Windows, that is.)
  • TechySyd's avatar
    TechySyd
    2 years ago

    Yes, I got that option as well thank goodness! I actually just spammed a bunch of buttons and it gave me the “save and exit game?” pop up in game. O restarted my laptop after and when I went back in I was able to retrieve my files perfectly fine, and I didn’t have the issue again. However, I am having other issues with social bunny, such as my sim being unable to send flirty messages with other teens but she can only send flirty messages to her parents…yikes. I made a separate discussion post for that! 

    I’m using my ASUS laptop which has Microsoft Windows, and I have no mods or custom content installed. Previous times my sims game has frozen have been through other phone interactions, such as ordering a delivery. 

  • GUYS I FOUND OUT A TEMPORARY SOLUTION. You *can* save before you close, even after freezing!

    If you pop out your gaming window to be a window and not full screen (google how to do this, changes depending on operating system), then you can click the X in the corner and it'll confirm if you want to save and exit! So you don't have to force quit or turn your computer off! ♥

  • ObsessionForSim's avatar
    ObsessionForSim
    2 years ago

    EDIT: It may corrupt your game but you can still right click then repair the game in the EA hub and that should fix it. I wouldn't want to do all of this regularly given the time constraints but I might be desperate enough depending on how long I'd gone since my last save!

  • nephele2012's avatar
    nephele2012
    New Rookie
    9 months ago

    on ps 4, when pressing smiley twice in succssesion, on a comment in social bunny, you're stuck on the screen, no way out but to exit the game. saving is possible though. 

  • randomskittles's avatar
    randomskittles
    Rising Newcomer
    3 months ago

    I'm on PS5 and I can use the social bunny app but after I close it I can't use the pointer to do anything. The only thing I can do is save and exit, and since my Sims appreciation is social teen, I need to be able to use social bunny for her

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