[ARCHIVED] [NKSP] Cannot ship sold items from plopsy (Patch 1.76.81)

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Español
How often does the bug occur? Every time (100%)
What is your current game version number? 1.97.62.1020
What expansions, game packs, and stuff packs do you have installed? All expansion packs; all game packs except My Wedding Stories, Star Wars: Journey to Batuu, Strangerville and Outdoor Retreat; of the stuff packs Nifty Knitting, Tiny Living, Moschino, Laundry Day, Toddlers, Bowling Night, Kids Room, Romantic Garden and Spooky and for kits I have Everyday Clutter and Desert Luxe.
Steps: How can we find the bug ourselves? When someone buy the painting I click on it from the inventory and select "send to buyer" but nothing happens, there's no animation saying they can't reach the mailbox nor anything.
What happens when the bug occurs? My sims can not send the things they have sold on Plopsy, I had the base game basic mailbox, but after I put the seasons mailbox then they could do it.
What do you expect to see? The sim should go to the mailbox and send the package.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Must be recent cause I have played before with Plopsy without any problems. But I can't recall when was the last time I played, maybe some months ago.

‌

When someone buy the painting I click on it from the inventory and select "send to buyer" but nothing happens, there's no animation saying they can't reach the mailbox nor anything. I had the base game basic mailbox, but after I put the seasons mailbox then they could do it. I haven't tried putting the base game mailbox back cause I don't have more things to sell.