Please use this thread going forward: Photos/Paintings turning black (1.102.190/1.82) | EA Forums - 11936008
I’m a daily player of Sims 4 on console and I own all the packs. I need to report bugs after the Oct 31, 2023 update. 1. All my family pictures from 5 generations and paintings have all gone black or white. They are all gone.
Community ManagerAre you seeing this with recent photos, or older ones? This issue was resolved in September's patch, but it was not retroactive- previously bugged photos were not fixed with this patch: https://answers.ea.com/t5/Bug-Reports/FIXED-XB1-PS4-Photographs-black/m-p/12994209#M258551
Community ManagerThanks for these details- I've merged your post into the current bug report for this issue. Please fill out the template listed in post #2 here.
Hi! I’m unable to download the bug rubrics. So this is an update regarding the bug:
Product - Sims 4
Platform - Xbox S series (6 months old).
Language - English
How often does bug occur - Always
Packs owned: All Expansion, game, and stuff packs including all kits.
How to find bug: Take a picture with phone or camera, look in inventory
What happens when bug occurs- all phones go Black and paintings go White. This occurs if on the walls or in inventory. Doesn’t matter which sim is taking the camera. Once the photos taken by tripod lasted in the inventory for about five minutes then when black. Pictures taken with just camera and phone went black instantly. Paintings were fine when placed on wall at first but went white the next time played.
what do you expect - photos and paintings to remain.
Mods - on console so no mods
When bug first occured - After Oct 31, 2023 update. All photos and paintings in inventory or on walls have been black or white since.
Although I was unable to access the actual bug rubric, I hope you can use this. I’m still new at this. Thank you.
