Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Ps4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I've sent error reports after every crash.
What happens when the bug occurs? Game has been opening less and less often with frequent "Adjusting Graphics" error messages. Have tried to clear cache, saving as new game, and today it crashed every time I tried to open any household.
What do you expect to see? I just want to play my game. I've worked very hard on this save and frankly I'll be devastated to lose all that work.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Not sure what I should post in this section?
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.72.6.2310
What expansions, game packs, and stuff packs do you have installed? All expect for my first pet stuff, journey to batuu, werewolves, growing together
Steps: How can we find the bug ourselves? play for awhile then try to save or travel.
What happens when the bug occurs? my game crashes, I try to load it up again it fails. I try a second time and load in however I'm then asked to accept the terms and privacy policy, all my settings are back to default and I'm put offline with no game saves. I reload my game again and all my save files return. and I do this all over again the next time it happens which has happened twice now.
What do you expect to see? to not have to accept the terms and privacy policy over and over again, when my game crashes.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
please help
