Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Ps4
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? I've sent error reports after every crash.
What happens when the bug occurs? Game has been opening less and less often with frequent "Adjusting Graphics" error messages. Have tried to clear cache, saving as new game, and today it crashed every time I tried to open any household.
What do you expect to see? I just want to play my game. I've worked very hard on this save and frankly I'll be devastated to lose all that work.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Not sure what I should post in this section?
Product: The Sims 4
Platform:Microsoft XBOX One
Which language are you playing the game in? English
How often does the bug occur? Every time I have tried
What is your current game version number? no idea how to check but latest
What expansions, game packs, and stuff packs do you have installed? Get to work, Kids Room Stuff
Steps: How can we find the bug ourselves? Just go into CAS or the Gallery and do stuff.
What happens when the bug occurs? Just freezes up while trying to browse the gallery or make a new sim in CAS.
What do you expect to see? To be able to create a new sim and browse the gallery and like users creations on the gallery.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Unknown
Game freezing and eventually either crashes or I have to restart the game after either trying to make a new sim in CAS or just looking around on the Gallery or trying to heart peoples creations on the Gallery. Also froze just trying to open the game.
