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angelboi7531's avatar
angelboi7531
2 years ago
Solved

[ARCHIVED] [XB/PS] Endless Load Times

Product: The Sims 4 Platform: Xbox Series S Which language are you playing the game in?: English How often does the bug occur?: Every time What is your current game version number?: Not Sure. Rec...
EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @angelboi7531 

Did your game eventually crash or freeze? Did you receive any error messages on your console when this happened? 

angelboi7531's avatar
angelboi7531
2 years ago
@EA_Solaire The load screen can last 15 to 20 minutes or longer. At this point I just turn the game off. So no crash or error code. Sadly, the game is just not fun like that. I own just about everything on Xbox, except a few kits. Please help.
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @angelboi7531 

    Is The Sims downloaded onto an external or the internal drive?

    Please try a full power cycle on your console:

    • Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
    • Unplug the console's power cable. Wait 10 seconds.
      Important Be sure to wait at least 10 seconds. This step resets the power supply.
    • Plug the console power cable back in.
    • Press the Xbox button on your console to turn it on. 
    • gea250's avatar
      gea250
      2 years ago

      Same issue here.  Game seems to be freezing at the loading screens.  Mine's been stuck at least 20 minutes.  I'm on the Xbox Series X.  No external drive.  Guess I'm not playing tonight.

      • angelboi7531's avatar
        angelboi7531
        2 years ago
        @gea250 Hey, I'm glad that I am not the only one who is experiencing this. I have Xbox Series S. I'm sure that others may see this too. Usually it works well. Just something every now and then before a new pack. That is normal for the Sims 4. Hang in there.
    • angelboi7531's avatar
      angelboi7531
      2 years ago
      @EA_Solaire No external hard drive. And I have done what you have described. It is the game. I am sure others may be experiencing the same issue. When it does this, I just turn the game off. I have uninstalled it and installed it again. You do understand that The Sims 4 has these types of issues every now and then. And your customer service line is "completely" gone. I learned that the hard way when I had a different issue. Now Answers HQ is our only option to get assistance. No chat, no phone number and no e-mail. Usually these issues are fixed with a patch or update. The Sims 4 has a history of certain things. So I have done what you have asked. The game just needs a little TLC, and it will be better. Thank you for your patience and time.
    • AnnieB89's avatar
      AnnieB89
      2 years ago

      I’m sorry but you’re suggesting a full hardware reset on an obvious software issue? Something all of us have done probably multiple times with no change???? PlayStation 4 is also having this issue and has made the game impossible to play. Make the software work, maybe? Can’t believe how much money we have into this game and can’t even play lol 

  • cozybunnyxo's avatar
    cozybunnyxo
    Seasoned Hotshot
    2 years ago

    I'm on Xbox and it's been happening a lot in the last couple of months. If I click on the Xbox button on my controller during an endless loading screen,  it seems to kick it into gear and it will load. 

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This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,624 PostsLatest Activity: 3 months ago