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fatalmoon65
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2 years ago
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[ARCHIVED] [XB/PS] Error Code: 0

Product: The Sims 4
Platform:Xbox Series X
Which language are you playing the game in? English
How often does the bug occur? Often (50% - 99%)
What is your current game version number? 1.96.3.2310
What expansions, game packs, and stuff packs do you have installed? All expansion, game and stuff packs
Steps: How can we find the bug ourselves? Try to play the game, then try to save it
What happens when the bug occurs? I get "error code zero" when I try to save. Also, I have to reset my Xbox almost every single time I want to play, just to get the Sims to run. Every other time, when I look at my game under "Manage the Sims 4", it will say 64.5gb, but then it will say 65.5gb. So which one is it? And *some* of the worlds will appear grayed out when it's 64.5
What do you expect to see? I expect the game to start when I try to start it, and I expect the full game to be there and for me to be able to save without getting error code zero which destroys my game and everything in it.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Resetting Xbox almost every time I play: happening before the patch (for about a month) "Error code zero" - started after the July 23rd update

This is really driving me  batty. I don't know if it's an Xbox thing or an EA thing, but almost every time I want to play the game (basically every day), I now have to reset my Xbox to get it to load. I have tried restarting, clearing cache, resetting MAC address, nothing works but resetting it. Very. very frustrating.

Edit By Crinrict: Added Tag to Title.

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  • I play on Xbox one, so I don't have any mods, and since the 8/8/24 update I have been experiencing save error code 0. When I try to save on an existing save it completely deletes it. When I try to save a build I’ve made to my gallery it won’t work. I have even been experiencing my photos become black in new and existing saves, it happens anytime I try to take a photo. These two bugs have been happening to me for a while.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hello all,

    If any of you are still encountering this on the latest game version (without mods), would you be willing to share your save file(s)?

    If so, please send me a private message with a link to the file. There is currently not a way for Xbox players to share save files, but if you play on PlayStation, you can provide save files with the instructions found here: http://x.ea.com/74420

    Thanks!

  • Pamela10181's avatar
    Pamela10181
    Seasoned Rookie
    7 months ago

    Hello, I just got this error but it's not the first time it happens. I get error code 0 when trying to save in a new slot. If I try again, it allows me to save but all my taken pictures turn black.

    I already followed the troubleshooting steps for console. I deletes pictures, keeping only the essential ones, I also bulldozed multiples lots and deleted items from My Library so it's clearly not a space issue. If a sim is bugged or something, I would like to know since I can't move forward with playing with this glitch. I am playing in PS5 but my legacy is unplayable and all my hours spent playing are just wasted every time this error randomly pops up

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