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von557's avatar
von557
9 months ago

Error Code: 123:265067d3

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.110.294.1020 DX11
What expansions, game packs, and stuff packs do you have installed? Werewolves, Vampires, Strangerville, Spa Day, Snowy Escape, Seasons, Realm of Magic, Lovestruck, Paranormal suff, Outdoor Retreat, Laundry Day stuff, Jungle Adventure, Island Living, Holiday Celebration, High School Years, Growing Together, Get Together, Get to Work, Get Famous, For Rent, Discover University, Dine Out, City Living, Cats & Dogs, Street Eats Digital Content, Outdoor Playtime Digital Content, and Vibing Streamer Gear Digital Content.
Steps: How can we find the bug ourselves? Everytime I press resume from the main menu and when I try to load up a household.
What happens when the bug occurs? Error code and a message saying the game couldn't load pops up.
What do you expect to see? I expect the game to load and play properly.
Have you installed any customization with the game, e.g. Custom Content or Mods? Yes
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

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Error Code: 123:265067d3:ad2369e2. I have reloaded the game countless times and pressed the "repair" option through origin. The only Mod I have is MC Command Center. I updated that file as well. 

Edit By Crinrict: Adjusted Title

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  • von557's avatar
    von557
    9 months ago

    There weren't any active highschool events going on. I believe I had just finished the high school prom and brought everyone back home. I played a little after that I think and saved the game and left the game. 

  • von557's avatar
    von557
    9 months ago

    Also, I just went back on the game. I was able to load and play on all of my saves except for the most recent one with the three high schoolers. The save is labeled "Play Around" It is the Bailey residence. If my only option is to delete this save, I'm fine with deleting it haha. But if there is a way to fix this that would be great. 🙂 

    Thank you for working with me on this. 

  • crinrict's avatar
    crinrict
    Hero+
    9 months ago
    @von557 That's the save I tried. I can load any household except the teens that are at highschool.

    If you click on and then load the one Sim that's at home, you get the same error ?
  • von557's avatar
    von557
    9 months ago

    No, it seems everything is working properly now. I resumed that household and got the error code. But I loaded the household with the sim at home, called everyone home, and saved it there. I closed the game and reopened it and got no error code. I believe it is fixed now.

  • crinrict's avatar
    crinrict
    Hero+
    9 months ago
    @von557 My guess is that something went wrong with prom that resolved itself when you loaded another lot.

    Hard to tell how it happened but please report back if you have the same issue with the next prom.

    I would always finish playing events before turning off the game. This goes for social events as well as active careers. The safest spot to turn of your game is when everyone is home :D

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