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SimmerStar4's avatar
SimmerStar4
Seasoned Vanguard
7 months ago
Solved

[FIXED] Game crashing/visual issues on character values UI menu

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.108.289.1030 DX9...
  • EA_Cade's avatar
    EA_Cade
    7 months ago

    Sul Sul!

    We've now released the latest update for The Sims 4 on all console platforms, this issue should no longer be occurring and this thread will now be closed. 

    If you are still seeing any issues on console related to the Simology panel, please create a new thread here. 

    Thanks for bearing with us though this!

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
7 months ago

Hey all, 

We're tracking this issue and were wondering if this still occurs when you update to the latest base game version?

There were 2 game updates released today, the latest version numbers that indicate you've installed both patches can be found below:

PC/Mac:

  • EA App (Windows) - 1.108.318.1020
  • EA App (macOS) - 1.108.318.1220
  • Origin (macOS) - 1.108.318.1220
  • Epic - 1.108.318.1020
  • Steam - 1.108.318.1020

Console:

  • PS4 (SIEE) - 1.95.3.4410
  • PS4 (SIEJ) - 1.95.3.5410
  • PS4 (SIEA) - 1.95.3.3410
  • Xbox One - 1.95.3.2310
PeczKal's avatar
PeczKal
7 months ago

I can confirm the second update did not fix the issue.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    7 months ago
    Thank you both, I'll post any updates here in the thread!
    • KrunkSplein's avatar
      KrunkSplein
      7 months ago

      @EA_Cade
      One more confirmation that a mod-free newly repaired game on the current update breaks when opening the Simology panel on a teen

      • mackenzieblosser's avatar
        mackenzieblosser
        Rising Rookie
        7 months ago

        Still happening to me

    • Wotel1963's avatar
      Wotel1963
      7 months ago

      I'm having a similar issue, parts of the UI doesn't show up and the second update actually seems to have made things worse somehow?

      New saves seem unafected by the issue (? couldn't test a lot). It happens both with and without mods.

      Heres my lastUIException in case it's helpful

      Spoiler
      <?xml version="1.0" ?><root>
      <report><version>2</version><sessionid>d0a7680f9ac7d96a66a008b3</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-07-23 19:48:29</createtime><buildsignature>Local.Unknown.Unknown.1.108.318.1020-1.300.000.186.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SummaryPanel::LifeSkillMeter</categoryid><desyncid>d0a7680f9ac7d96a66a008b3</desyncid><systemconfig/><screenshot/><desyncdata>TypeError: Error #1009: Cannot access a property or method of a null object reference.&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::LifeSkillMeter/SetMeterValue()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::LifeSkillMeter/SetupMeter()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::LifeSkillsPanel/Setup()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::SummaryPanelContent/RefreshLifeSkills()&#13;&#10; at olympus.views::CellView/Draw()&#13;&#10; at olympus.layout::GridLayout/OnFeedAdd()&#13;&#10; at olympus.data::ArrayDataFeed/AddItem()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::SimInfoSummaryPanelMain/RefreshContent()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::SimInfoSummaryPanelMain/HandleGameplayOptionsChanged()&#13;&#10; at olympus.core.widget::WidgetBase/Initialize()&#13;&#10; at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=7545&#13;&#10;Client Session Time: 21.68&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,253,0,5766&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 1080 nvldumdx.dll 31.0.15.5186, GUID: D7B71E3E-58C0-11CF-B04F-89420EC2D235&#13; &#10;</desyncdata></report>
      <report><version>2</version><sessionid>d0a7680f9ac7d96a66a008b3</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-07-23 19:48:29</createtime><buildsignature>Local.Unknown.Unknown.1.108.318.1020-1.300.000.186.Release</buildsignature><categoryid>(AS)widgets.Gameplay.SimInfoHUD.SummaryPanel::SimInfoSummaryPanelMain</categoryid><desyncid>d0a7680f9ac7d96a66a008b3</desyncid><systemconfig/><screenshot/><desyncdata>RangeError: Error #1125: The index 0 is out of range 0.&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::SimInfoSummaryPanelMain/RefreshPanelHeight()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::SimInfoSummaryPanelMain/RefreshContent()&#13;&#10; at widgets.Gameplay.SimInfoHUD.SummaryPanel::SimInfoSummaryPanelMain/HandleGameplayOptionsChanged()&#13;&#10; at olympus.core.widget::WidgetBase/Initialize()&#13;&#10; at olympus.core::LayoutManager/LoadWidgetCompleteHandler()&#13;&#10;rtim=7546&#13;&#10;Client Session Time: 21.68&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,253,0,5766&#13; &#10;Modded: True&#13; &#10;SystemInfo: Windows 10 10.0.19045 GPU: NVIDIA GeForce GTX 1080 nvldumdx.dll 31.0.15.5186, GUID: D7B71E3E-58C0-11CF-B04F-89420EC2D235&#13; &#10;</desyncdata></report>
      </root>
      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        7 months ago

        Thanks so much everyone!

        If you could also provide us with a DXDiag in this thread, that would be most helpful 🙂  

    • lechar12's avatar
      lechar12
      7 months ago

      When will a fix be released I want to play my game

      • GoAskYourMom123's avatar
        GoAskYourMom123
        Seasoned Rookie
        7 months ago
        @lechar12 Same! The EA app practically forces us to download the update, since none of the 'play offline' options work. Just for the update to totally break the game.

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