Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.68.154.1020What expansions, game packs, and stuff packs do you have installed? All of them.Steps: How can we find the bug ourselves? I'm not sure if this is happening to everyone or not, but all I did was create a household and take a vacation to Batuu.What happens when the bug occurs? So I'm playing through the star wars pack and after about 2 or 3 hours, I've just realised that all of the townies on Batuu are either human or mirialan. No Zabrak, no Bith, no Weequay, no Twi-lek, etc etc. I understand that the different "races" are just masks but is it normal that absolutely none of the townies in Batuu are wearing these race masks?What do you expect to see? I expected to see a variety of different races on Batuu.Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure I've tried multiple households and at all times, there are only Mirialan and Humans. Edit By Crinrict: Fixed Duplicate Template, Adjusted title, Added tag

We fixed an issue in which Batuu alien residents did not have the correct look. However, this fix is not retroactive and will be seen fixed in New Saves. Fixed in Patch 1.72.28/ 1.39 If you're still experiencing this issue, please create a new thread.

[FIXED] [JGB] Townies in Batuu are missing face masks

79 Replies

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JordanSinclairr
5 years ago

A video showing there only being Mirialan and Humans on Batuu. Please excuse the audio.

EDIT by Crinrict: Removed formatting for better readability
crinrict
Hero+
5 years ago
@JordanSinclairrr I think it's not an actual issue of races not being there but the face masks got stripped.

Do you also see it in a fresh save or only existing ?
JordanSinclairr
5 years ago
@crinrict Hi. Thank you for the response.

It's Happening on my current save which has been up for around 4 hours, created after I purchased the pack. I also created a bfresh brand new one, which it is also happening to.

Thank you.
ShadowPheonix13
5 years ago
I just started playing the new Star Wars: Journey to Betuu pack for the Sims 4 and I have noticed that most of the Batuu citizens are showing up without alien features, they are either bald or have human hair and some skin details. None of them, with the exception of Hondo, have alien heads. I took out all of my mods thinking that could have been the problem and started a new, fresh save file and I am still encountering this glitch. I have attached some of the screenshots.
Sashas0nic
Seasoned Ace
5 years ago
Hi @ShadowPheonix132 Do you use any mods or cc? There could be an incompatibility or broken mod.. There is also a mod called 'no ugly aliens' or similar, just checking..
ShadowPheonix13
5 years ago
No, I removed all of my mods and CC and started another new save file. My first thought was that it could be the mods so that is why I removed them. I am currently playing a save file with no mods or CC and I am still having the glitch.
Konggregate
5 years ago
i'm having the same issues. At first I thought it was MCCC, worked previously with MCCC but after the new update the aliens showed up all bald. I also removed all my mods and started a mod free new game. same results.
Sashas0nic
Seasoned Ace
5 years ago
Hi, ok then.. @ShadowPheonix132 I've just checked my game, and do have the same 'character' in my game, he shows as a 'Batuu Resident', but may just be his 'look', he is 'human' however and not an 'Alien' as such.. I do have plenty of Aliens in my game though, and there are many humans that: visit or reside in Batuu, they don't appear as 'usual' as other areas of your game, they do 'blend' in well to Batuu, and could also be the 'resistance' or similar.
A few other ideas, did you also delete the localthumbcace file? When disabling mods and cc, it's important to do, as it has lingering affects.
Try repairing your game, with the cog, near 'play'
Try a clean boot and clearing the cache (info below)
Spoiler
There is a step by step here on Clearing Cache Files (you can also move it to the desktop instead of deleting if you want to be on the safe side).
Another idea for you is to to a Clean Boot of your pc.
Here's a troubleshooter. and another troubleshooter post by Crinrict
Hope this helps..
edit: since Crinrict merged, and have been playing a while, yes.. there are a few bald Aliens (looked human), I sent to edit in 'CAS' this time to check.. the skin was marked as 'white/light tan' but the particular sim I chose, looked 'normal' in CAS, ie: it was blue-skinned, the 'hat' / Alien head was in place, however ONLY in CAS, so have also clicked 'me too'.. on this new thread.
Wondering if it's attached to the New Nov 'Townie Fix', re: the hat usage.. as they're certainly not 'regular' hats.. 🤓
re: Alien Heads are found in hats,(not masks) as EA has made them available. js.
crinrict
Hero+
5 years ago
@ShadowPheonix132 Merged your thread with existing bug report.

Please click me too on the first page.
duckrustler
5 years ago
I also had been having this problem with my install and thought it was down to my CC as I dont recall ever seeing any aliens on Batuu.
I reinstalled the entire game and started from a fresh save with no traces of previous games anywhere and all I see are the green skinned Miralans, and the Zabrak Tattoo's. All alien Hats appear to be missing (including the miralans) although a few townies still wear the 'flight' style hats so it isnt that hats have been forbidden here. I reinstalled the sim-info mod to see what is happening and the sims still have their alien traits but do not wear alien uniforms.
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