Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.59.1020
What expansions, game packs, and stuff packs do you have installed? Get to Work, Get Together, City Living, Cats & Dogs, Seasons, Get Famous, Island Living, Discover University, Eco Lifestyle, Snowy Escape, Outdoor Retreat
Steps: How can we find the bug ourselves? Go to either Chateau Peak or Casbah Gallery and attempt to move a sim to the top floors.
What happens when the bug occurs? Sims are obstructed by the gates or fencing at the top of the staircases, and notify the player they can't move there, canceling the move order
What do you expect to see? The same freedom of movement as before the update
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. The November patch which allows platforms
My Sims moved into Chateau Peak and the entire upper floor is obstructed. I looked for a culprit and it seems the update from November (platforms) has bugged the gate at the top of the stairs. I have no mods installed. I've tried to find a workaround by deleting the gate/wall fixture but it just causes a headache of a mess by forcing a new floor into the area, deleting windows, doors, and furniture, and then attempting to remove that new floor causes the outside balcony to disappear... total mess!
In addition, the top floor of the Casbah Gallery suffers the same or similar issue. It's not the gate so much as the fencing in this case. Lastly, when I do change things around in these areas, there is a surge in soft crashes where the Sims just stand around doing nothing and are unresponsive to commands. There may be other unreachable areas I haven't discovered, but these two default areas are severely crippled by this effect.
