Product: The Sims 4Platform:PCWhich language are you playing the game in? DanskHow often does the bug occur? Often (50% - 99%)What is your current game version number? 1.65.70.1020What expansions, game packs, and stuff packs do you have installed? Udforsk universitetet, Årstider, Hunde og Katte, Byliv, Nye Venner, Arbejdstid, Forældre, vampyrer, Ud at spise,Steps: How can we find the bug ourselves? I would assume, that you would have to paint a lot of "paint from reference". I, my self should have done about 60-70 paint from reference. They're all hanging on a wall.What happens when the bug occurs? It randomly appears sometimes when I log in. No matter if everything is up to date or not. I have tried re-installing the sims 4, didn't work out. All the paint from reference-paintings goes black. sometimes other painting does too.What do you expect to see? I expect to see the reference that had been painted. In my case paintings of my simmers children.Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure The problem started occurring about 1,5 years ago and keeps happening seemingly random. I have attached two screenshots that show the black paintings, and that only some turn black. For the first time ever, one of the paintings was black/white or multi coloured. Edit By Crinrict: Added Tag to Title

Photographs taken following today's patch will no longer turn black when stored in the Storage Box. Fixed in Patch 1.101.290/1.81 Please be aware that existing black photos/paintings won't be fixed. If you had another cause and it's still happening, please create a new thread, outlining what you did for the photo/painting to turn black.

[FIXED] Paint from reference sometimes turns black/blank

17 Replies

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TheMintyMango
5 years ago
I have the exact same problem and it's soo irritating because you lose important memories of your sims.
It happens whether it's paintings, photos or if you get paintings off the gallery. Even some builds off the gallery with customized photos all go black and there's nothing you can do about it.
HyperMan808
5 years ago
@flora0305 I also have the same issue, they don't turn black they just complete as if not being painted
crinrict
Hero+
5 years ago
@HyperMan808 What platform are you on ?

GreyWolfBozkurt

5 years ago

Product: The Sims 4
Platform:PC
Which language are you playing the game in? Deutsch
How often does the bug occur? Every time (100%)
What is your current game version number? The latest version
What expansions, game packs, and stuff packs do you have installed? Everything except SW and Vampires
Steps: How can we find the bug ourselves? I don't know exatly
What happens when the bug occurs? After a long time, I wanted to play again with another family of mine. Once I have been in the house - I see all the pictures I have made are black! Even those paintings where you take a picture! The issue can't be my noteboook, because I have a gaming notebook and playing on this since the first Sims 4 came out.
What do you expect to see? Help or fixes
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

‌

BTW: These are the errors from MC Commander:

Spoiler

Mod Path Module Function Line Error Class

exceptions_feedback.py	_on_exception_occurrence	18	<sims4.log.Logger object at 0x00007FF4B6233510>
loot_basic_op.py	apply_to_resolver	210	<TransferPaintingStateLoot ParticipantType.RandomInventoryObject>
loot_basic_op.py	resolve_participants	199
resolver.py	get_participants	1003	SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175
random.py	choice	261	<random.Random object at 0x00007FF4CFE895A0>

File 'T:\InGame\Gameplay\Scripts\Server\areaserver.py', line 117, in wrapped [ finally_wrap : <function synchronous.__call__.<locals>.wrapped.<locals>.finally_wrap at 0x00007FF4D3667B90>, run_callback : <function synchronous.__call__.<locals>.wrapped.<locals>.run_callback at 0x00007FF4D3667CB0>, fn : <function c_api_client_connect at 0x00007FF4A89834D0>, self : <areaserver.synchronous object at 0x00007FF4B7083710>, args : (3, 2406676379, 1074400005272634476, 'GreyWolfBozkurt', 132577990426298233, <built-in method client_connect_completed of NoneType object at 0x00007FFFCDA146A0>, 0, 'de-de', False)]
File 'T:\InGame\Gameplay\Scripts\Server\areaserver.py', line 113, in finally_wrap [ args : (3, 2406676379, 1074400005272634476, 'GreyWolfBozkurt', 132577990426298233, <built-in method client_connect_completed of NoneType object at 0x00007FFFCDA146A0>, 0, 'de-de', False), ret : -1, fn : <function c_api_client_connect at 0x00007FF4A89834D0>, run_callback : <function synchronous.__call__.<locals>.wrapped.<locals>.run_callback at 0x00007FF4D3667CB0>]
File 'T:\InGame\Gameplay\Scripts\Server\areaserver.py', line 365, in c_api_client_connect [ session_id : 3, account_id : 2406676379, household_id : 1074400005272634476, persona_name : GreyWolfBozkurt, zone_id : 132577990426298233, callback : <built-in method client_connect_completed of NoneType object at 0x00007FFFCDA146A0>, locale : de-de, account : ID: 2406676379; SaveSlotID: 0; locale:de-de, zone : <Zone ID: 0x1d702fad8650779>, client : <Client 0x3>, spin_up_mode : FullZoneSpinUp, time_stamp : 1604246598.7277513]
File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\injector.py', line 26, in _wrapped_function [ args : (<Zone ID: 0x1d702fad8650779>, 1074400005272634476, 0), new_function : <function _turbolib_on_late_zone_load at 0x00007FF49D85BB00>, original_function : <function Zone.do_zone_spin_up at 0x00007FF4A1ED34D0>]
File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\zone_spin.py', line 94, in _turbolib_on_late_zone_load [ original : <function Zone.do_zone_spin_up at 0x00007FF4A1ED34D0>, self : <Zone ID: 0x1d702fad8650779>, args : (1074400005272634476, 0)]
File 'T:\InGame\Gameplay\Scripts\Server\zone.py', line 563, in do_zone_spin_up [ self : <Zone ID: 0x1d702fad8650779>, household_id : 1074400005272634476, game_clock : game_clock, time_service : time_service]
File 'T:\InGame\Gameplay\Scripts\Server\time_service.py', line 112, in update [ self : time_service]
File 'T:\InGame\Gameplay\Scripts\Server\scheduling.py', line 212, in simulate [ self : <scheduling.Timeline object at 0x00007FF4884CA0D0>, until : 17:18:03.840 day:1 week:140, max_elements : 10000, count : 2, handle : [None, 8, <scheduling.Timeline object at 0x00007FF4884CA0D0>, False], when : 17:18:03.840 day:1 week:140, _ : 8, _t : <scheduling.Timeline object at 0x00007FF4884CA0D0>, _s : True, e : <Alarm; TimedStateChange._timed_trigger_callback@4370>, calling : True]
File 'T:\InGame\Gameplay\Scripts\Server\alarms.py', line 260, in _run [ self : <Alarm; TimedStateChange._timed_trigger_callback@4370>, t : <scheduling.Timeline object at 0x00007FF4884CA0D0>]
File 'T:\InGame\Gameplay\Scripts\Server\objects\components\state.py', line 4390, in _timed_trigger_callback [ self : <objects.components.state.TimedStateChange object at 0x00007FF47594B990>, _ : <alarms.AlarmHandle object at 0x00007FF47E5DBBD8>, trigger_time : ImmutableSlots({'loot_list': (<class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ResetTimer'>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>), 'states_to_trigger': (digitalPhotoFrame_Timer_Values_Active,), 'trigger_time': 0.0}), states_to_trigger : (digitalPhotoFrame_Timer_Values_Active,), state : digitalPhotoFrame_Timer_Values_Active, resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, loot_action : <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>]
File 'T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot.py', line 482, in apply_to_resolver [ cls : <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>, resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, inst_or_cls : <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>, action : <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, ex : Cannot choose from an empty sequence]
File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\injector.py', line 26, in _wrapped_function [ args : (<sims4.log.Logger object at 0x00007FF4B6233510>, 'Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>), new_function : <function _on_exception_occurrence_record_clean_file at 0x00007FF49D88FDD0>, original_function : <function Logger.exception at 0x00007FF49D1E48C0>]
File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\clean_exception.py', line 27, in _on_exception_occurrence_record_clean_file [ original : <function Logger.exception at 0x00007FF49D1E48C0>, self : <sims4.log.Logger object at 0x00007FF4B6233510>, args : ('Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>)]
File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\injector.py', line 26, in _wrapped_function [ args : (<sims4.log.Logger object at 0x00007FF4B6233510>, 'Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>), new_function : <function _on_exception_occurrence at 0x00007FF49D1E4B00>, original_function : <function Logger.exception at 0x00007FF49D2D7320>]
File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\exceptions_feedback.py', line 18, in _on_exception_occurrence [ original : <function Logger.exception at 0x00007FF49D2D7320>, self : <sims4.log.Logger object at 0x00007FF4B6233510>, args : ('Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>)]
File 'T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot_basic_op.py', line 210, in apply_to_resolver [ self : <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175]
File 'T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot_basic_op.py', line 199, in resolve_participants [ resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, participant : ParticipantType.RandomInventoryObject]
File 'T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py', line 1003, in get_participants [ self : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, participant_type : ParticipantType.RandomInventoryObject]
File 'T:\InGame\Gameplay\Scripts\Lib\random.py', line 261, in choice [ self : <random.Random object at 0x00007FF4CFE895A0>]

Mod Path Module Function Line Error Class exceptions_feedback.py _on_exception_occurrence 18 <sims4.log.Logger object at 0x00007FF4B6233510> loot_basic_op.py apply_to_resolver 210 <TransferPaintingStateLoot ParticipantType.RandomInventoryObject> loot_basic_op.py resolve_participants 199 resolver.py get_participants 1003 SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175 random.py choice 261 <random.Random object at 0x00007FF4CFE895A0> File 'T:\InGame\Gameplay\Scripts\Server\areaserver.py', line 117, in wrapped [ finally_wrap : <function synchronous.__call__.<locals>.wrapped.<locals>.finally_wrap at 0x00007FF4D3667B90>, run_callback : <function synchronous.__call__.<locals>.wrapped.<locals>.run_callback at 0x00007FF4D3667CB0>, fn : <function c_api_client_connect at 0x00007FF4A89834D0>, self : <areaserver.synchronous object at 0x00007FF4B7083710>, args : (3, 2406676379, 1074400005272634476, 'GreyWolfBozkurt', 132577990426298233, <built-in method client_connect_completed of NoneType object at 0x00007FFFCDA146A0>, 0, 'de-de', False)] File 'T:\InGame\Gameplay\Scripts\Server\areaserver.py', line 113, in finally_wrap [ args : (3, 2406676379, 1074400005272634476, 'GreyWolfBozkurt', 132577990426298233, <built-in method client_connect_completed of NoneType object at 0x00007FFFCDA146A0>, 0, 'de-de', False), ret : -1, fn : <function c_api_client_connect at 0x00007FF4A89834D0>, run_callback : <function synchronous.__call__.<locals>.wrapped.<locals>.run_callback at 0x00007FF4D3667CB0>] File 'T:\InGame\Gameplay\Scripts\Server\areaserver.py', line 365, in c_api_client_connect [ session_id : 3, account_id : 2406676379, household_id : 1074400005272634476, persona_name : GreyWolfBozkurt, zone_id : 132577990426298233, callback : <built-in method client_connect_completed of NoneType object at 0x00007FFFCDA146A0>, locale : de-de, account : ID: 2406676379; SaveSlotID: 0; locale:de-de, zone : <Zone ID: 0x1d702fad8650779>, client : <Client 0x3>, spin_up_mode : FullZoneSpinUp, time_stamp : 1604246598.7277513] File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\injector.py', line 26, in _wrapped_function [ args : (<Zone ID: 0x1d702fad8650779>, 1074400005272634476, 0), new_function : <function _turbolib_on_late_zone_load at 0x00007FF49D85BB00>, original_function : <function Zone.do_zone_spin_up at 0x00007FF4A1ED34D0>] File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\zone_spin.py', line 94, in _turbolib_on_late_zone_load [ original : <function Zone.do_zone_spin_up at 0x00007FF4A1ED34D0>, self : <Zone ID: 0x1d702fad8650779>, args : (1074400005272634476, 0)] File 'T:\InGame\Gameplay\Scripts\Server\zone.py', line 563, in do_zone_spin_up [ self : <Zone ID: 0x1d702fad8650779>, household_id : 1074400005272634476, game_clock : game_clock, time_service : time_service] File 'T:\InGame\Gameplay\Scripts\Server\time_service.py', line 112, in update [ self : time_service] File 'T:\InGame\Gameplay\Scripts\Server\scheduling.py', line 212, in simulate [ self : <scheduling.Timeline object at 0x00007FF4884CA0D0>, until : 17:18:03.840 day:1 week:140, max_elements : 10000, count : 2, handle : [None, 8, <scheduling.Timeline object at 0x00007FF4884CA0D0>, False], when : 17:18:03.840 day:1 week:140, _ : 8, _t : <scheduling.Timeline object at 0x00007FF4884CA0D0>, _s : True, e : <Alarm; TimedStateChange._timed_trigger_callback@4370>, calling : True] File 'T:\InGame\Gameplay\Scripts\Server\alarms.py', line 260, in _run [ self : <Alarm; TimedStateChange._timed_trigger_callback@4370>, t : <scheduling.Timeline object at 0x00007FF4884CA0D0>] File 'T:\InGame\Gameplay\Scripts\Server\objects\components\state.py', line 4390, in _timed_trigger_callback [ self : <objects.components.state.TimedStateChange object at 0x00007FF47594B990>, _ : <alarms.AlarmHandle object at 0x00007FF47E5DBBD8>, trigger_time : ImmutableSlots({'loot_list': (<class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ResetTimer'>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>), 'states_to_trigger': (digitalPhotoFrame_Timer_Values_Active,), 'trigger_time': 0.0}), states_to_trigger : (digitalPhotoFrame_Timer_Values_Active,), state : digitalPhotoFrame_Timer_Values_Active, resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, loot_action : <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>] File 'T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot.py', line 482, in apply_to_resolver [ cls : <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>, resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, inst_or_cls : <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>, action : <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, ex : Cannot choose from an empty sequence] File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\injector.py', line 26, in _wrapped_function [ args : (<sims4.log.Logger object at 0x00007FF4B6233510>, 'Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>), new_function : <function _on_exception_occurrence_record_clean_file at 0x00007FF49D88FDD0>, original_function : <function Logger.exception at 0x00007FF49D1E48C0>] File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\clean_exception.py', line 27, in _on_exception_occurrence_record_clean_file [ original : <function Logger.exception at 0x00007FF49D1E48C0>, self : <sims4.log.Logger object at 0x00007FF4B6233510>, args : ('Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>)] File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\injector.py', line 26, in _wrapped_function [ args : (<sims4.log.Logger object at 0x00007FF4B6233510>, 'Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>), new_function : <function _on_exception_occurrence at 0x00007FF49D1E4B00>, original_function : <function Logger.exception at 0x00007FF49D2D7320>] File 'T:\InGame\Gameplay\Scripts\Server\sims\masked\v158g\exceptions_feedback.py', line 18, in _on_exception_occurrence [ original : <function Logger.exception at 0x00007FF49D2D7320>, self : <sims4.log.Logger object at 0x00007FF4B6233510>, args : ('Exception when applying action {} for loot {}', <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, <class 'sims4.tuning.instances.loot_DigitalPhotoFrame_ChangePhoto'>)] File 'T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot_basic_op.py', line 210, in apply_to_resolver [ self : <TransferPaintingStateLoot ParticipantType.RandomInventoryObject>, resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175] File 'T:\InGame\Gameplay\Scripts\Server\interactions\utils\loot_basic_op.py', line 199, in resolve_participants [ resolver : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, participant : ParticipantType.RandomInventoryObject] File 'T:\InGame\Gameplay\Scripts\Server\event_testing\resolver.py', line 1003, in get_participants [ self : SingleObjectResolver: object: object_digitalPhotoFrame_landscape:0x00e50b2f43ce2175, participant_type : ParticipantType.RandomInventoryObject] File 'T:\InGame\Gameplay\Scripts\Lib\random.py', line 261, in choice [ self : <random.Random object at 0x00007FF4CFE895A0>]

Edit By Crinrict: Added Spoiler Tags

SimGuruNick
EA Staff (Retired)
5 years ago
Could anyone encountering this issue possibly share a save file with me where it's occurring? Your Config.log (located in your TS4 folder) would also be helpful. You can DM me the link to your files, thanks so much!

Instructions for sending me your files: http://answers.ea.com/t5/The-Sims-4-Bug-Reports/INFORMATION-How-to-Send-User-Files-to-The-Sims-4-Team/m-p/6065302
xochiquetzl_xkvn
Seasoned Ace
5 years ago
I've seen this happen, too. In my case I just rolled back a save and they were there. (Whew!) That may or may not be an option for you, though, depending on when it happened.
Crashtest83180
4 years ago
I have the same problem. I'm doing a legacy challenge, and I have a painting from reference for each generation and they've all gone black.
LouisaB75
4 years ago
Also had this problem. However I got my portraits back (at least for the moment) by removing my two mods from my game.
Mod 1 - MCCC - I had actually only installed it a couple of weeks ago to fix the relationship stuck at acquaintance problem, and only because EA had removed the cheat code to do that within the game.
Mod 2 - the one to fix the can't build the rocket ship since the newest EP released issue.
Since both of the mods are installed to fix issues that shouldn't be happening, I have put them back in, and the paintings are there again for the moment, but I will be keeping a close eye on them each time I get an error from MCCC.
GreyWolfBozkurt
3 years ago
@SimGuruNickI could give a savefile with the current household where this is happening with the graduation picture. Also happens with taken pictures and paint from reference.
celeschul
3 years ago
Hi, I had this problem in an Apocalypse Challenge save. I couldn't roll a save back though because I had played for 3-4 days before I noticed it. I also noticed that my one of my paintings was showing as a clear HD picture, not a paint from reference.