[FIXED] [PC/MAC] [XB1/PS4] June 3 Patch crash

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.25
What expansions, game packs, and stuff packs do you have installed? All
Steps: How can we find the bug ourselves? Stop the crashing.
What happens when the bug occurs? Whenever I load my save file on the main menu, it tries to load for a couple seconds then immediately crashes. With the error code CE-34878-0
What do you expect to see? It not to crash.
Have you installed any customization with the game, e.g. Custom Content or Mods? On console - never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Newest patch 1.25 on June 3rd 2020.

‌

Message appears:

An error has occured in the gollowing application:

(CE-34878-0)

The Sims 4

What is your operating system ?
Windows 10 home, Versión 10.0.18362 compilación 18362

At what point does your game crash ? Any regularities ?
After the Origin client installed the june 2nd update, I started the game and loaded my save. The loading screen is showed and then after a few seconds I get a windows dialog saying that the game stopped working. Is a load a different save it loads successfully but my main save can't be used again.

Which EP/SPs do you have installed ?
EPs: Island living, seasons, cats and dogs, city living, get together and get to work.
GPs: Parenthood, outdoor retreat

Are you using custom content and mods in your game ?
I was using mods but I tried emptying the whole mods folder and the problem persists.

I also tried to empty my whole "mydocuments\Electronic Arts\The Sims 4" folder and started the game. I could start a new save without problems but when I copied my old saves folder the problem appeared again.

Thanks!

Hi @moneliza97,

I'll move your thread in with an active thread reporting crashing after loading saves following the update today. These specific steps shared by @PoptartJuniper may help. Click the spoiler tag directly below to view them. 

Spoiler

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@PoptartJuniper wrote:

If the crash is happening with the error code more than one time, there are a few troubleshooting steps for your specific Error Code. I would suggest checking all updates manually and not relying on the auto update on your PS4. Go through the steps one at a time and see if the game stops crashing after each step.

1. Turn off Your system completely, let it sit for a few minutes and power it back on. 

2. Make sure your game is up to date. 

• Go to the PlayStation home screen. 
• Highlight the game you want to update and press the Options button on your controller.
• Select "Check For Update" and install any updates that are available.
• Reboot your PlayStation 4.

3. Make sure your Console system software is up to date. PS4 just released a software update not long after Sims updated.

• Select Settings at the top of the PlayStation home screen.
• Choose "System Software Update" and allow any system updates to install.
• Reboot your PlayStation 4.

4. Uninstall and Reinstall the Game. 

• Go to Settings > Application Saved Data Management > Saved Data in System Storage > Delete.

• Select a game or application.

• Set check marks beside the data you wish to delete or Select All.

• Select Delete > then OK to confirm your decision.

5. Drastic Steps. Backup your Drive.

• Put the original Hard drive back in if you have replaced it. 

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- EA_Lanna

I am having exactly the same problem. 

I've got the report from dxdiag. 

Appreciate any help.

I  also repair a game and clear cache but that didn't help.

☹️

I don't have any mods or cc just the genuine packs from ea.

It's happening with my new saves not with the old ones ☹️ 

Literally can't run the game coz every time I choose button play the game crashes after 5 second of loading.

@EA_Mai 

Hi @EA_Mai ,

Thank you for your quick answer, I attach the save: deleted

also attach the lastCrash.txt: deleted

As @playmouthx sais, I also tried repairing the game from Origin and it did not solved the issue either.