[FIXED] Sims can't put out a fire because there is fire??

Is this new since the patch or did it happen before ? Are you using custom content or mods in your game ?

I'm not sure if it is caused by the newest patch because I did find a forum post dating back to 2014 about the exact same error. I haven't noticed before, because in my usual gameplay I haven't had any fires that I can remember. I was also testing some mods yesterday in sets of 1-3 and I am not exactly sure which were in at the time. However a couple of people mentioned in my topic that they had the same issue and at least one of them said that they did not have any mods or cc in their game, others didn't specify at that point, so it seems to happen even without those!

I do think it's something that's always been there. Sometimes it works, sometimes it doesn't 

I'll tag @SimGuruNick and @IrishMadCat_EA for this one

I had the same thing happen in my game and I have no mods or CC. In another household  my sims gardener never showed up but it is still greyed out and saying the Gardener is already hired when I tried to re-click it.

I was having this problem too, but then I noticed that, in order for you to get the option to extinguish the fire, you just need to make sure your cursor is pointing directly in the center of the fire.  You'll even see the cursor change to show that options are available.  However, since the flame is moving, I think this center point that you need to find also moves a bit, making you feel like every time you click on the fire that red banner pops up.  If you move the cursor very slowly around the flame you should see it.

I'm glad real fires aren't that specific on how they are extuinguished, would cost a lot of lives!! : D

Thank you for the report @AlHollandiyah and for tagging us @crinrict. We will take a look at the issue. 

@AlHollandiyah I just have  a number of questions from the tester looking at the issue. 

Does the message that the interaction is not available appear when clicking on any part of the flame?
What object(s) caught on fire when this issue occurred?
Can you provide a save with the household where they saw this issue occur?

I'm sorry for responding so late, apparently my email program all of the sudden decided that the emails from EA HQ where spam. Sigh. Anyway, I clicked frantically on the flame so I have clicked a lot of areas but I didn't methodically click the whole flame. The object on fire was in this case a BBQ, and unfortunately I do not have that save anymore. I did try the next day to reproduce the error, but as always when you actually WANT something to go wrong, it doesn't happen. (Edit: I meant that nothing went up in flames so I couldn't test if I got the same error message!) If there is any way I can test it legit please let me know and I'd love to help!

@AlHollandiyah Thank you very much for responding. Glad this issue is resolved and you sims are safer from the dreaded flame. If the issue occurs again let us know.