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JanuaryGarnet08's avatar
JanuaryGarnet08
Seasoned Ace
3 years ago
Solved

[FIXED] Stair rails disappear w/wall placement partially covering from the top

Product: The Sims 4
Platform:PC
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.99.264.1030
What expansions, game packs, and stuff packs do you have installed? All released DLC
Steps: How can we find the bug ourselves? Build a staircase with a railing and apply a wall to one or both sides that starts at the top and terminates prior to the bottom.
What happens when the bug occurs? The railing except for the newel post at the bottom disappears.
What do you expect to see? The railing from the point of termination of the wall to the bottom of the stairs.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

To start, I discovered this in a brand-new save file that I prepared for patch 1.99.264.1030 by removing my original Sims4 folder from Documents > Electric Arts and then starting the game to the welcome screen, closing the game and generating a fresh Sims 4 folder. This is the only save currently in that folder as I have not replaced my mod folder, or save folder, only my tray folder. I noticed the glitch in a house from my library that I placed on the 64X64 lot in the new Chestnut Ridge world in the Riders' Glen neighborhood of EP 14. So to ensure that this isn't an occurrence particular to that world or lot I made a blank box in Newcrest to further experiment and had the same results.

  • A staircase placed against a wall on one side with the other side open the railing disappeared on the wall side but remained intact on the opposite side as expected.     

  • A staircase placed in the center of a room with no wall on the other side both railings appeared as expected. 
  • A staircase placed with a wall on side that follows the entire run of the staircase from top to bottom but with a wall on the opposite side that only follows part of the run from the top terminating prior to the bottom causes the railing to entirely disappear except for the newel post at the bottom of the staircase.

  • But the railing will reappear if the bottom of the staircase is turned at a 90-degree angle and also if it's turned further so that it sits flush with the wall on one side.

I can't say for sure if the railing glitch started with the most recent patch 1.99.264.1030 or if it started with the patch for EP 13 as I think it was stated in the livestream for that patch 1.96.365.1030 that the issue of stair rails clipping through walls was addressed then. I just happened to notice it with this EP and its preceding patch update. 

Edit By Crinrict: Fixed Duplicate Template



    • Stair Railings no longer disappear when one tile is placed next to a one tile room.

    Fixed in Patch 1.108.289/1.94
    Please create a new thread if you're still experiencing this issues. 

89 Replies

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  • sharonbl's avatar
    sharonbl
    Seasoned Traveler
    2 years ago

    I have the same problem. Please fix this with the new pack. <3 Thank you.

  • Just came across this post not sure how long this has been going on but it's a real PITA. Anyway, I read through some of the posts and they appear to be builds by other simmers. This one I noticed while sending my sim (a celebrity) to the gym to workout in San Myshuno. I noticed the stair railings were gone when I added some things to the gym. This is prebuilt and comes with the EP, so it appears those items/locations are affected as well. Please Fix!!!

  • I'm seeing this issue whenever a staircase is connecting 2 platforms in general. The railings on the stairs disappear entirely and only the newels at the top and bottom of the stairs remain, screenshots attached. Please fix!! This is ruining my builds 💔

  • This problem occurs for me with stairs that are adjacent to a wall on the upper level.  The lower level (which is open and should show a railing) only shows the post at the bottom of the stairway.  The rest of the railing (in the exposed part) is invisible.  It does not matter what railing I use.

    I was behind on patches, and so I jumped from patch 1.99.305.1020 to 1.102.190.1030 when I updated a few days ago.  On patch 1.99 I did not have this problem.  On patch 1.102 I do.  So it occurred at some point between the two patches.

  • Kawafumi23's avatar
    Kawafumi23
    Seasoned Newcomer
    2 years ago

    Looks like this was solved on today's patch! (1.103.250.1020)

    I don't see anything about it on the patch notes, but all my missing rails have reappeared. Thanks EA!

  • blunote00's avatar
    blunote00
    Seasoned Ace
    2 years ago

    I can also confirm the stair rails in prebuilt / public facilities are back. Awesome!!! 😃

  • crinrict's avatar
    crinrict
    Hero+
    2 years ago
    Going to mark this as fixed for now but leave open for a little while longer. Only seen positive reports so far but maybe there's something still broken.
  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago


    • Stair Railings no longer disappear when one tile is placed next to a one tile room.

    Fixed in Patch 1.108.289/1.94
    Please create a new thread if you're still experiencing this issues. 

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