Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.54.120.1220What expansions, game packs, and stuff packs do you have installed? Spa DaySteps: How can we find the bug ourselves? By placing stairs inside a room (with a second floor above).What happens when the bug occurs? When the stairs are placed inside a room (with lights turned on), the stairs go dark.What do you expect to see? The stairs are supposed to be light but it dark instead. For e.g white stairs in Spa Day are dark.Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure Please clink the link for the video in Google Drive. https://drive.google.com/file/d/1nDHbzSxj-hXKZpfGToFcmotdIM6sWg1M/view?usp=drivesdk

okay for some reasons nobody here cares about this bug BUT it has finally been fixed with the Discover University patch, white stairs are finally white (not dark grey), and all darker shades aren't pitch blackthis is no user-generated issue, as i've been seeing dark stairs in all gameplay / build videos, from gurus and youtubers

[FIXED] Stairs get dark in enclosed rooms

21 Replies

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crinrict
Hero+
6 years ago
@CiTob1899 Moved your post to the mac forum for troubleshooting

Unfortunately your video requires permission to watch.
CiTob1899
6 years ago
Thank you for moving this thread. The video is now working for the public.
Bluebellflora
Hero+
6 years ago
@CiTob1899

I'm not sure that's a bug, just the light changes when you close a room with stairs. I'll try and repro, which stairs are they? Could you also take a screenshot of the whole room?
CiTob1899
6 years ago
Hello,
When I put (any) stairs inside a building (with a second floor), the stairs darken like a shadow is hovering over it. The stairs are perfect outside a room - total white. EA Help also asked me to share an image with different lights settings; colour and intensity but it was still the same. Even EA Help found it strange. When I remove a wall, exposing the room to outside, the stairs turn normal again.
Here is a folder with many images:
https://drive.google.com/drive/folders/1-1TN_6ZkQ9mVS9Hwmh8ari8cx-6XcAMU
Bluebellflora
Hero+
6 years ago
@CiTob1899

I see what you mean, it's as if the stairwell doesn't recognise light from windows but I placed the Crystal Clear floor window from Island Living and it directs light properly. It's always been like this though I think, do you think it's a new issue?
CiTob1899
6 years ago
That must be the issue! That’s so strange. Thanks for taking your time to do this. This is upsetting me dearly and it would be amazing if EA could fix this. At least I’m not the only one with this new ‘bug’?
Bluebellflora
Hero+
6 years ago
@CiTob1899

You're welcome 🙂 I'm going to move this back to the bug forum and hope that a Windows user could test for us. This will determine whether it's Mac specific or affects all.
CiTob1899
6 years ago
Thank you for letting me know Bluebellflora.
PugLove888
Hero
6 years ago
@CiTob1899 and @Bluebellflora , I'm a Windows user and this has always happened with my stairwells in the game. I checked it again to see if it was still the case, and it still occurred.🤨 I think this is by design, but I could be wrong. 😉
Upstairs room with gap in the wall to the outside:
Upstairs room with a closed room:
CiTob1899
6 years ago
BugLove888, thank you for testing this for us. This is so strange because when I first got The Sims 4 last October, the stairs were pure white. Have your had this experience for a long time?