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ilikeeg's avatar
6 years ago
Solved

Game failed to load error Ps4

Product: The Sims 4
Platform:Sony Playstation 4
Which language are you playing the game in? English
How often does the bug occur? Rarely (0% - 9%)
What is your current game version number? FP01: 1.assets.live.fp01.156
What expansions, game packs, and stuff packs do you have installed? Discover University, Island Living, City Living, Get together, Dine out, Vampires, Parenthood, Fitness stuff, Bowling Night Stuff, Vintage Glamour Stuff, Romantic Garden Stuff, Holiday Celebration Pack, Grim’s Ghoulish Guitar.
Steps: How can we find the bug ourselves? While I was playing the game I checked to see if it was downloaded in my extended storage and it said it wasn’t. So I unplugged my extended storage, but then it took me out of my world and brought me to world select which I thought was odd. Then the game told me I didn’t have anything I just recently bought downloaded. So I closed the app and redone loaded everything. It said everything was back to normal but then the game error occurred.
What happens when the bug occurs? I can’t access any of my lots. None of them.
What do you expect to see? My house open
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure 

I’ve tried anything I could possibly do. I uninstalled everything related to sims on my consol then reinstalled Incase unplugging my extended storage corrupted any files but I still get the same error. I don’t have any mods installed on my sims and I’m unsure what to do now. I’m sure I’ve tried everything and I can’t find any answers to my case. A lot of cases I’ve seen is usually someone just starting the game or someone with a lot of mods. 

  • Hey,

    I'm closing this out here as it's been a while since we've gotten a reply to follow-ups. For future issues similar to this, please add as much information as possible including the error message being received as every little bit can help. 🙂

    Thanks,

    EA_Lanna

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  • Product: The Sims 4
    Platform:Sony Playstation 4
    Which language are you playing the game in? English
    How often does the bug occur? Every time (100%)
    What is your current game version number? 4
    What expansions, game packs, and stuff packs do you have installed? None
    Steps: How can we find the bug ourselves? Error message to relaunch game
    What happens when the bug occurs? Won’t allow you to play game only able to enter build mode
    What do you expect to see? Play game
    Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
    Did this issue appear after a specific patch or change you made to your system? Yes
    Please describe the patch or change you made. Allowed update

    Uninstalled and reinstalled game no luck unplugged and restarted ps4 no luck  started a new game everything went back to normal was able to play game again

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hey,

    I'm closing this out here as it's been a while since we've gotten a reply to follow-ups. For future issues similar to this, please add as much information as possible including the error message being received as every little bit can help. 🙂

    Thanks,

    EA_Lanna

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