Forum Discussion

LearningPoole's avatar
3 years ago

Game Freezing!

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? Sims 4
What expansions, game packs, and stuff packs do you have installed? I have all of the expansion packs, kits, etc
Steps: How can we find the bug ourselves? I am not sure. When I close the game it freezes
What happens when the bug occurs? As soon as I save and exit. I have tried exiting without saving and it does the same thing I have to force close the game.
What do you expect to see? The wheel spins as soon as I click save. Then nothing happens.
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? No

Hello all! I am playing sims4 on a Mac. My game will not save. It freezes with the little save wheel spinning.

I have tried removing my sims 4 folders from Electronic Arts and starting over, but the game still will not save.

Please Help!

9 Replies

Replies have been turned off for this discussion
  • Hi Crin

    I am not using a platform or app named Ventura. I don't have any mods or anything that is titled ventura

  • I have the same issue since yesterday. 

    My proces of quitting the game: Save first, then save and exit. On the latter it freezes and I even have to force my laptop to shut down. 

    I can press the windows key and then I see my windows taskbar. But if I select chrome or right click on the sims to shut it down like that, nothing happens. 

    The first time I started the game up yesterday I had a short freeze in the intro screen.

    I play on a new laptop and I have no mods, I have all dlc except for the little fits or something kit.

    Fun fact, when I opened origin to check my game version, my library is completely empty... 

  • shortlilmeg's avatar
    shortlilmeg
    Rising Novice
    3 years ago

    I am! and ever since the Mac update, it has had all sorts of problems.

  • I am glad to see I am not the only one having this issue! I have pulled my sims 4 folders out and started a new game. It still freezes.

  • crinrict's avatar
    crinrict
    Hero+
    3 years ago
    @LearningPoole Ventura is the newest MacOS version and this is a known issue for this platform.

    So, is that the MacOS version you're using ?