Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.60.54.1220What expansions, game packs, and stuff packs do you have installed? Get to work, get together, island living, city living, get famous, cats and dogs, discover university, seasons, parenthood, Strangerville, vampires, realm of magic, dine out, jungle adventure, outdoor retreat, spa day, laundry day, toddler stuff, Moschino, laundry day spooky stuffSteps: How can we find the bug ourselves? Using the tripod or camera and trying to take a picture of a sim What happens when the bug occurs? I can't rotate the camera around the sim, e.g. can't get a side profile. also when clicking on the sim in camera mode, the cursor duplicates, so I can't click on the filters, only after clicking many times does this fix it. What do you expect to see? I use the keys on my keyboard to rotate the camera around the sim so you can get different angles/profiles. And the cursor doesn't duplicate when I click on the screen. Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure I have tried removing custom content but the problem still persists, I have tried to repair the game and its still doing it

I just noticed this after the 21st's update (although I also got all 3 kits shortly after) - my issue is the slider at the bottom of the camera window does not work anymore. The arrow buttons work as expected but the option of moving around the model is totally broken.

@hannahmurray60 Could you post a picture of what you're seeing ?

Yeah I have attached the image which shows the two cursors, but I don't know how to show the rotation problem with the camera.

I noticed that even taking a picture with your Sims phone this can happen too, but not every time. So sometimes side panning works as normal, other times the only movement available is up/down once you are in the 'take a picture grid screen'.(All packs to date, no cc, no mods)

@hannahmurray60 Are you talking about the Q/E keys ? That is a known issue that has a thread here: https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-Camera-keys-not-working-Q-E-WASD/td-p/8536339As for the double cursor, do you only see this in camera mode ?@NZsimm3r: Do you mean you also see double cursors ? You're on PC, right ?

[NEEDS INPUT] [MSP] Keys to rotate around subject with Camera don't work

24 Replies

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crinrict
Hero+
6 years ago
@hannahmurray60 Could you post a picture of what you're seeing ?
hannahmurray60
Rising Novice
6 years ago
Yeah I have attached the image which shows the two cursors, but I don't know how to show the rotation problem with the camera.
NZsimm3r
6 years ago
I noticed that even taking a picture with your Sims phone this can happen too, but not every time. So sometimes side panning works as normal, other times the only movement available is up/down once you are in the 'take a picture grid screen'.
(All packs to date, no cc, no mods)
crinrict
Hero+
6 years ago
@hannahmurray60 Are you talking about the Q/E keys ? That is a known issue that has a thread here: https://answers.ea.com/t5/Bug-Reports/NEEDS-INPUT-Camera-keys-not-working-Q-E-WASD/td-p/8536339

As for the double cursor, do you only see this in camera mode ?

@NZsimm3r: Do you mean you also see double cursors ? You're on PC, right ?
hannahmurray60
Rising Novice
6 years ago
I did see that, but my understanding was that the Q and E keys make the camera go up and down. I can't seem to make it rotate, I used to be able to but I haven't played it in a while. when I tried to use the photography career (from Moschino) the camera would rotate around the sim (e.g. side profile) it would just move to the left. And yeah its only in camera mode. And no I have a Mac
crinrict
Hero+
6 years ago
@hannahmurray60 The question about OS was to NZsimm3r

So how did you rotate before with the keyboard ? With which keys ? It is probably the same issue though and I would post in that thread.

How often do you get the double cursor ?
hannahmurray60
Rising Novice
6 years ago
Yeah I’ll try In that thread and using the arrow keys, and the problem with the cursor happens every time
crinrict
Hero+
6 years ago
@hannahmurray60 For me the camera just rotates around the Photographer. Can't remember it ever being different, tbh.

It doesn't go all around for some weird reason though
crinrict
Hero+
6 years ago
@hannahmurray60 I asked around a bit and I know what you mean now.

@MapleSimmer found this part in the twitch stream: https://www.twitch.tv/videos/464834818?t=00h34m00s

It might have to do with the qe keys, they might have broken this one as well.

I can still do it with the slider that's at the bottom. Does that not work for you either ?

Are you sure it was simply the arrow keys and you didn't have to press anything else ?
hannahmurray60
Rising Novice
6 years ago
I tried again and the slider is now there it wasn’t before which is odd. It works better now but I’m still having the problem with the cursor duplicating when clicking on the screen which makes taking photos difficult