Product: The Sims 4Platform:PCWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? 1.84.171.1030What expansions, game packs, and stuff packs do you have installed? get famous,seasons,catanddogs,city living,get to work,discover university,snowy escape,island living,realm of magic,parenthood,vampires,laundry day,bowling nightSteps: How can we find the bug ourselves? When I click on the machine after placing all the required items normally What happens when the bug occurs? There is no wash and dry option, only an upgrade appears. What do you expect to see? using all the features of the package, such as washing and drying Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure Hello, I just bought the laundry day package 1 hour ago and eagerly entered the game. But I saw that the washer, dryer did not work and could only upgrade.I have tried all kinds of solutions that I have seen on the forums and on the internet, but it is not used in any way. It just shows up as an upgrade every time.I'm playing the game in English on the computer.. Edit By Crinrict: Added Tag to Title

I did all of what you said, but the bug continues. I tried to open 2 new saves and the same error came to me again and again.Since I can't add the pictures from the file attachment section, I'm throwing them as an attachment. https://prnt.sc/lbhxFHDJnP2Yhttps://prnt.sc/EqxVST-r8NbRhttps://prnt.sc/q4eG0WS2T4zf I also tried to relocate them, put them in inventory, put them back, sell and buy again, but the error persisted. Edit By Crinrict: Removed formatting for better readability

Edit: adding format, sorry.Product: The Sims 4Platform: PCWhich language are you playing the game in? EnglishHow often does the bug occur? Often, not my first experience with it, I avoid upgrading them normally because I always have to delete them but I was hoping this was fixed.What is your current game version number? 1.89.214.1030What expansions, game packs, and stuff packs do you have installed? Everything but: werewolves, wedding stories, batuu, knitting, tiny living, moschino, fitness, kids room, cool kitchen, perfect patio. (also none of the kits)Steps: How can we find the bug ourselves? It just happens when you use the washers as normal use, I never do anything special or specific though this most recent circumstance my household didn't have funds for the bills so we lost power for like 2 days.What happens when the bug occurs? Washer is completely unusable and non-functional. What do you expect to see? A functioning washer.Have you installed any customization with the game, e.g. Custom Content or Mods? Yes, but the issue persists when mods are removed so it is not a mod related issue.Did this issue appear after a specific patch or change you made to your system? No.I have an ongoing bug with a washing machine in my Sims house, it is an upgraded washing machine which is why I would prefer to fix the issue but nothing I have done has fixed it.When I click on it to use it, the only option that comes up is "upgrade" and that is greyed out, saying I can't do that with laundry inside however there is no laundry inside of it.Steps I have tried to fix the issue:Shift click and reset objectDeleted object and undoPut into household inventory, exit B&B and re-enter then drag it back outRepaired my entire game and all dlcDisabled all modsPlaced a new washer next to it, washed some clothes hoping it would "reset" itMoved it out of the houseSeparated the dryer from the washer (even though it's sold as a set like this)Problem persists.I am out of ideas.

Still happening - pack basically unusable with upgrades as I'm required to swap out the washer/dryer every few days. This has only started happening recently for me, though.

If the bug has already happened, and you didn't move the clothes inside, and the upgrade option is showing up, your washing machine can't be used anymore, the only solution is to sell it and buy another one.

all my washing machines in the lot are without clothes but they show only the Upgrade option.

[NEEDS SAVES] [LDSP] Washing machine only shows upgrade

44 Replies

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crinrict
Hero+
4 years ago
Hi @sepultrac

Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199

You won't loose anything. Just make sure to not delete any files and make a backup.

After renaming, repair your game by right clicking on the game in Origin.

Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.

Options.ini (or just re-set all your settings manually)

Tray Folder

Screenshots/Videos/Custom music

Rest of the save games (leave out slot_00000001.save which is the autosave and no longer needed - if you still have it)

Custom content like clothing, hair, skins, make up ....

ConfigOverride, if you have your own configuration files.

Mods (one by one, making sure they all still work)

The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
sepultrac
4 years ago
I did all of what you said, but the bug continues. I tried to open 2 new saves and the same error came to me again and again.Since I can't add the pictures from the file attachment section, I'm throwing them as an attachment.

https://prnt.sc/lbhxFHDJnP2Y
https://prnt.sc/EqxVST-r8NbR
https://prnt.sc/q4eG0WS2T4zf

I also tried to relocate them, put them in inventory, put them back, sell and buy again, but the error persisted.

Edit By Crinrict: Removed formatting for better readability
crinrict
Hero+
4 years ago
@sepultrac There are issues with the washer and dryer but usually they work for a while and it's more than just upgrade that shows up so not sure what's going on in your game.
sepultrac
4 years ago
I don't understand either because it's always been like this since I bought it. Now I'm wondering if I need any add-on packs?

Edit By Crinrict: removed formatting for better readability
crinrict
Hero+
4 years ago
@sepultrac No, it should work without anything else
xRANDUH
3 years ago
I am having the same problem. It used to work for me but after building on a lot and using different build mode cheats I can’t seem to get anything but upgrade to pop up on washer and dryer. I’ve tried everything.
crinrict
Hero+
3 years ago
@xRANDUH are you using mods/cc ? What cheats did you use ?
xjodielaura
3 years ago
This is also happening to me.
the washing machine will work fine for a while but then all of a sudden all I can do is upgrade it.
the only fix is to completely delete the washing machine and replace it but that’s annoying when you’ve spent time fully upgrading it.

I am on PS4 so no mods.
xRANDUH
3 years ago
@crinrict I am also on PlayStation so no mods just cheat codes. Only used build codes like move objects anywhere and such. Never had this issue til today the washer and dryer is not recognized. Only thing I can do is upgrade and moving into inventory or deleting does not fix it. It’s a sad day lol
ccsww
3 years ago
Product: The Sims 4
Platform:PC
Which language are you playing the game in? 中文（繁體）
How often does the bug occur? Every time (100%)
What is your current game version number? 1.89.214.1030
What expansions, game packs, and stuff packs do you have installed? Cats & Dogs, Get to work, Discover University Spa Day, Dine out Backyard Stuff, Laundry day stuff
Steps: How can we find the bug ourselves? Simply put the washing machine and the hamper out and try
What happens when the bug occurs? it only have "Upgrade" option
What do you expect to see? Many options to work the machine properly
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
‌
I just bought the laundry day package, and it turned out the only options of the washing machine and the hamper was "Upgrade", please fix it!!!!
I've searched through internet about this bug, and tried all solutions but in vain.