[NEEDS SAVES] The game failed to save. Error Code: 507:6b866:3efd0bcf
Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Occasionally (10% - 49%) What is your current game version number? 1.98.158.1020 What expansions, game packs, and stuff packs do you have installed? All Steps: How can we find the bug ourselves? Start a group cooking situation and try to save. What happens when the bug occurs? Error: "The game failed to save. Error Code: 507:6b866:3efd0bcf" A last exception is created, and the game will not save, even if you try Save As. What do you expect to see? The game saves as it should, with no errors. Have you installed any customization with the game, e.g. Custom Content or Mods? Yes Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
Note: The person who originally posted about this error had no mods, so it doesn't appear to be mod related.
Sometimes the game saves during a group cooking situation, sometimes it does not. So, it's tricky to reproduce but I think the bug is triggered by attempting to save before the group has actually begun cooking.
A workaround is to let the group finish cooking, or reset them. Last Exception Error:
1.200.000.556.Release</buildsignature><categoryid>group_cooking_situation.py:286</categoryid><desyncid>8a68a70b1eb7c8cb6268cc61</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'id') Traceback (most recent call last): Caught and logged: File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1655, in save_zone File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 1126, in save File "T:\InGame\Gameplay\Scripts\Server\situations\complex\group_cooking_situation.py", line 281, in save_situation File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 761, in save_situation File "T:\InGame\Gameplay\Scripts\Server\situations\situation_complex.py", line 1033, in _save_custom File "T:\InGame\Gameplay\Scripts\Server\situations\complex\group_cooking_situation.py", line 286, in _save_custom_situation AttributeError: 'NoneType' object has no attribute 'id'rtim=0 ClientInfo isn't here</desyncdata></report> </root>
After prompted to restart the game to install new content, trying to save the game results in a pop-up saying, "The game failed to save. Error Code: 507:6b866:3efd0bcf" I tried saving through Save, Save as, and Save and Exit, but all threw the same error.
@crinrict Hi, I'm not using any mods, and the only security software is the one built into Windows. It hasn't flagged anything as suspicious or blocked anything
So this just happened to me. Could not save, save as, etc. Same error code as the OP. Turns out, I had just started a group cooking situation and it prevented me from saving. So I un-paused the game, let my sims finish cooking, and I could save again. Last Exception:
1.200.000.556.Release</buildsignature><categoryid>group_cooking_situation.py:286</categoryid><desyncid>8a68a70b1eb7c8cb6268cc61</desyncid><systemconfig/><screenshot/><desyncdata>[manus] Save failed due to Exception (AttributeError: 'NoneType' object has no attribute 'id') Traceback (most recent call last): Caught and logged: File "T:\InGame\Gameplay\Scripts\Server\services\persistence_service.py", line 560, in _fill_and_send_save_game_protobufs_gen File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\zone_manager.py", line 118, in save File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1655, in save_zone File "T:\InGame\Gameplay\Scripts\Core\sims4\service_manager.py", line 514, in save_all_services File "T:\InGame\Gameplay\Scripts\Server\situations\situation_manager.py", line 1126, in save File "T:\InGame\Gameplay\Scripts\Server\situations\complex\group_cooking_situation.py", line 281, in save_situation File "T:\InGame\Gameplay\Scripts\Server\situations\base_situation.py", line 761, in save_situation File "T:\InGame\Gameplay\Scripts\Server\situations\situation_complex.py", line 1033, in _save_custom File "T:\InGame\Gameplay\Scripts\Server\situations\complex\group_cooking_situation.py", line 286, in _save_custom_situation AttributeError: 'NoneType' object has no attribute 'id'rtim=0 ClientInfo isn't here</desyncdata></report> </root>
Yes, I do have a few mods. Normally, I'll remove the mods first and test before reporting here but since the OP got this error without mods...
Also, I would have lost progress if I took the mods out, because I couldn't save. The last exception mentioned group cooking, so that's how I got the idea to let them finish cooking; and it worked.
@janyses Could you do me a favor and report this in the bug forum ?
If you're not prompted for the form, please add these to your post. I'll merge this afterwards
Product: The Sims 4 Platform: Which language are you playing the game in? How often does the bug occur? What is your current game version number? What expansions, game packs, and stuff packs do you have installed? Steps: How can we find the bug ourselves? What happens when the bug occurs? What do you expect to see? Have you installed any customization with the game, e.g. Custom Content or Mods? Did this issue appear after a specific patch or change you made to your system?
Could you also send me your save game (bugged version) ?
Same. I reset my sims to stop the group cooking and it saved
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