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fancyfeet711's avatar
fancyfeet711
6 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
crinrict's avatar
crinrict
Hero+
5 months ago
@Janey_404 Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

Are you using DX9 or DX11 ? You can find out on your main menu on the lower right corner next to the version number
  • crinrict's avatar
    crinrict
    Hero+
    5 months ago
    @Janey_404 You need to check the game. You are probably running DX9.

    There's others with issues with your graphics chip.

    Try starting the game in DX11 mode by adding -dx11 to the command line in EA app.

    Check this: https://crinrict.com/blog/2022/11/ea-app-faq.html where it says how to add command line arguments.
    • Janey_404's avatar
      Janey_404
      New Novice
      5 months ago

      That worked, thank you!

      • crinrict's avatar
        crinrict
        Hero+
        5 months ago
        @Janey_404 I merged your post with the main thread then.

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