Hello.
For anyone experiencing this issue, can you install the latest Intel driver and see if the issue still occurs?
https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html
I am building a spa and I am using the spa lockers from the pack and everytime I go to place the locker my game will freeze then completely crash :/ I've tried repairing the game through the EA app and every other object can be placed except the spa lockers
Could you post your Computer's DxDiag?
- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post
There's some issue with the lockers and certain graphics chips so I'd like to check if you are affected.
This is also happening to my game currently I'm trying to rebuild my school in the High School pack but the double and up lockers are causing the game to completely crash
the single lockers were doing it as well until I repaired the game but when I clicked on the double locker it caused it to crash again. is there a bug with the lockers??
So I have had this exact same problem, Every time I go to place the kitchen cabinet it’ll crash out. But even if I avoid kitchen cabinet and I’m randomly just playing the game, I get maybe 15 minutes in before it crashes. I had no issues before I tried to download a mod for the dlc unlocker. I Couldn’t figure it out so I ended up just deleting the files (I think). The only other mod I have installed is the WW. I had no issues before I tried to install the unlocker. Every time it crashes, it also deletes all OneDrive files related to the Sims. When I open the game it also says I own the packs which I don’t and am confused about. I don’t understand how to fix any of it and have just given up on trying to play. I’m using a surface pro 9, and I’m not tech savvy at all.
