Forum Discussion

fancyfeet711's avatar
fancyfeet711
6 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
AbbyMaddie333's avatar
AbbyMaddie333
5 months ago

I am building a spa and I am using the spa lockers from the pack and everytime I go to place the locker my game will freeze then completely crash :/ I've tried repairing the game through the EA app and every other object can be placed except the spa lockers

crinrict's avatar
crinrict
Hero+
5 months ago

Could you post your Computer's DxDiag?

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

There's some issue with the lockers and certain graphics chips so I'd like to check if you are affected.

About The Sims 4 Bug Reports - Archive

This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,625 PostsLatest Activity: 5 years ago