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fancyfeet711's avatar
fancyfeet711
6 months ago
Solved

[OPEN] Game crashing when placing certain items (Intel Iris XE, DX9)

Product: The Sims 4 Platform:PC Which language are you playing the game in? English How often does the bug occur? Every time (100%) What is your current game version number? 1.109.185.1030 DX9...
Ilovekimpossible's avatar
Ilovekimpossible
Rising Newcomer
4 months ago

Hello, every time I use something from the Booknook kit it immediately crashes the game. Everything was working fine with the pack until a few weeks ago when the pack just started crashing out of nowhere.

Here is a list of things that I have tried to fix it:

  • Repaired and reinstalled the game multiple times 
  • Disabled mods one by one
  • Updated my laptop 
  • Updated the game
  • Tried on a different laptop

None of the things above have worked and I'm at a loss for what to do at this point.

crinrict's avatar
crinrict
Hero+
4 months ago
@Ilovekimpossible Could you post your Computer's DxDiag for both your laptops.

- Press Windows-Key + R
- Type: DxDiag
- Click on Save all Information.
- Attach the Text File to your post

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This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.14,625 PostsLatest Activity: 3 months ago