Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.83.24.1230
What expansions, game packs, and stuff packs do you have installed? cats and dogs, city living, discover university, get famous, get together, island living, seasons, snowy escape, dine out, outdoor retreat, parenthood, realm of magic, laundry day stuff
Steps: How can we find the bug ourselves? opening any option that requires the sim to invite/choose someone from the pickable menu (e.g inviting people to a party, choosing someone to call)
What happens when the bug occurs? the entire screen goes blue, the menu doesn't come up, I can't get rid of the screen so I have to force quit the game
What do you expect to see? to be able to pull up the pickable menu and be able to invite a sim/call a sim without it being a blue screen
Have you installed any customization with the game, e.g. Custom Content or Mods? Not now. I've removed them.
Did this issue appear after a specific patch or change you made to your system? Neutral/Not Sure
I'm not able to open any option that requires the sim to invite/choose someone from the pickable menu (e.g inviting people to a party, choosing someone to call) instead the screen just goes blue and no menu comes up. I can't get rid of this blue screen either so I have to force quit the game every time. Please help!
Try resetting your user files as described in the factory reset described in this post: http://answers.ea.com/t5/The-Sims-4/FAQ-Troubleshooting-Steps-amp-Known-Issues/m-p/3621199
You won't loose anything. Just make sure to not delete any files and make a backup.
After renaming, repair your game by right clicking on the game in Origin.
Try on a new game with nothing added back first (start new game). If it works, put back your save game and try again. If it still works, you can start putting stuff back.
The rest does not need putting back, cause they are mostly cache files that recreate or log files that are not needed for the game.
I saw the status changed to “needs saves” even though it was in the laundry list already, so I assume the devs couldn’t reproduce it.
Unfortunately it is hard to reproduce but it happens often in my save. No repro steps evident, other than using lots of menus very fast in succession. But I also had it happening when I used just a few and slowly ☹️ I usually see it while using the dresser menus of MCCC since I often go with it through different outfits, but I also tested without mods and had it happening randomly.
Try to use lots of menus fast in succession.
It is unfixable glitch for years. Even if I have a few CC installed or don't have CC at all. It will happen randomly sometime. Especially when I try to open many menu one by one.
but I noticed something. It is always likely to be happening when the games is loading thumbnails or experiencing lag and when I open the change outfit menu, MC command menu, or menu that will popup from the phone. It likely to happen at this point. So I have to Alt + F4 and save and quit frequently since a couple years ago.
So dear EA or whom it may concern, If you won't be able to fix this sooner or later. Please add "save and quit to main menu" as additional in Alt + F4 menu. Make the game go to main menu so we can load save and play it all again without quiting the game and have to wait for initial game loading screen(because I have tons of CC that make my initial game loading time longer than usual simmers)
I also have this problem. It used to happen occasionally but only on the fridge when opening the ‘cook’ menu, now it’s happened on the phone menu when trying to invite over a group of people and the only option is to force quit
This happened to me too. On Mac, I hit the sims app icon in the area where are your apps are staged and I hit quit. You then go over to the sims again after going over 2 buttons from the esc button and tap on the sims. Then it should say,” Save and Exit.”
