Product: The Sims 4Platform:MacWhich language are you playing the game in? EnglishHow often does the bug occur? Every time (100%)What is your current game version number? n/aWhat expansions, game packs, and stuff packs do you have installed? All of them, except for Laundry DaySteps: How can we find the bug ourselves? Play on a Mac? No idea.What happens when the bug occurs? Inadequate reflections in pool water when "Reflections" are set as "High" (screenshot included).What do you expect to see? Windows and other details (like plants placed on the fence) being reflected in waterHave you installed any customization with the game, e.g. Custom Content or Mods? YesDid this issue appear after a specific patch or change you made to your system? Neutral/Not Sure I think it could be a bug, as in my older screenshots the surroundings are properly reflected. Specs: Macbook Pro 15 inch (mid 2015) 2,5 GHz Intel Core i7, 16 GB 1600 MHz DDR3, AMD Radeon R9 M370X 2 GB BTW – while playing, only about 15% (max) of my GPU power is used (according to iStats Menus).

@Bluebellflora I've actually found two more (I think) that are bugged (I'd just never used them before). Weirdly, for a short moment after C&D they looked normal again, but the next time I played they turned back into their glitchy selves (without changing a single setting). It never happens with cc (high or lower poly), even if it's a very similar mesh/texture/spec map.

Not a Mac only issue - same thing is happening on PC. Of the plants, only certain trees are being reflected. Walls and wall styles are reflected, but windows appear reflected as simply missing segments of wall. Definitely not how it used to be...

Fixing this bug would potentially cause significant performance issues. I have a ticket tracking this on my end, and it's something our QA team has seen, but yeah it's been getting de-prioritized due to technical concerns. I'm sure that's probably not the answer you wanted to hear, but thanks for the bug report, every bug report is important to us 🙂

@Bluebellflora Yay! I mean oh, no! (sorry, but I'm kinda happy it's not just me again, like with the glitchy chairs 😛) And yep, my old screenshots also look great.I've only noticed it because I was posting a close up of my sims to my blog, and something seemed wrong xD.

@lolatort I can replicate in my game: It happens with both CC and Maxis windows as you can see. My 2017 15" MBP is running High Sierra and has the AMD Radeon Pro 560 4Gb. These are my in-game settings: Currently loading up the game on my 2012 15" MBP with NVIDIA GeForce GT 650M 1Gb to see if it's AMD specific..... Edit - yep, I get the same with the NVIDIA. Moving back to bug reports @crinrict @lolatort thanks for flagging this, I'd never noticed before 🙂

[OPEN] Inadequate pool/water reflections at High setting

30 Replies

Replies have been turned off for this discussion

crinrict
Hero+
8 years ago
What kind of mods are you using ? Have you tried very high ?
lolatort
8 years ago
Mods-wise I pretty much only use MC Command Center (plus things like no zzs, no music notes etc.).
"High" is the highest setting for Reflections. My settings are custom, with everything on highest except for Lighting (had it on Very High, but lowered it to High after C&D – whatever the patch changed, my computer didn't like it) and Effects (not sure what that setting does, I've lowered it to Medium). I've also recently turned off AA, as I don't see much difference, having a Retina display.
Basically since C&D I'm hitting some kind of CPU bottleneck (very high CPU usage, very low GPU usage). Not sure if the reflections issue is related, as I haven't visited any lots with pools for a long while (until yesterday).
crinrict
Hero+
8 years ago
Might be a mac issue so tagging @Bluebellflora

I assume you have taken out all mods to test as well (just to be sure) ?
Bluebellflora
Hero+
8 years ago
@lolatort

How about if you remove the CC? Does it still happen? Can you try a new clean game, build a pool and put only Maxis stuff around it to see if the reflections work? CC has become so borked since the C&D patch because EA have changed lighting and shadows.
lolatort
8 years ago
Yep, I've tried it with both mods and cc removed – it's the same situation (holes in the wall instead of in-game windows, no plants on the fence, no column). Tried a new save – same thing :/
I feel like there's something messed up with my graphic card compatibility. In GraphicsCards.sgr, if I check by its Device ID, it's listed as "$cardLevelHigh $resolutionHigh". If I check by its model name, it's "$cardLevelUber $resolutionHigh". But the default settings are Medium. I made peace with some graphic glitches in the past, but now I've been experiencing more and more issues and it's getting pretty frustrating.
crinrict
Hero+
8 years ago
Moving this to the mac forum for now. Sounds more like a tech/computer issue

Tagging @lolatort and @Bluebellflora for awareness.
lolatort
8 years ago
@crinrict Would it be possible to nudge someone at EA about it? It's not really a computer issue, as I can't do anything to fix it (no drivers to update like on PC etc). I see it as a coding issue or maybe a Mac-specific bug (like the one with photos taken by sims turning black in the past).
crinrict
Hero+
8 years ago
Let's wait if Flora has some more ideas. She's your very best option when it comes to Mac issues.

If it does turn out to be a bug, I will move it back.

EA folks reads here as well but they're usually not providing help.
Bluebellflora
Hero+
8 years ago
@lolatort

I can replicate in my game:

It happens with both CC and Maxis windows as you can see.

My 2017 15" MBP is running High Sierra and has the AMD Radeon Pro 560 4Gb. These are my in-game settings:

Currently loading up the game on my 2012 15" MBP with NVIDIA GeForce GT 650M 1Gb to see if it's AMD specific.....

Edit - yep, I get the same with the NVIDIA. Moving back to bug reports @crinrict

@lolatort thanks for flagging this, I'd never noticed before 🙂
Bluebellflora
Hero+
8 years ago
Found some old images I posted on Twitter from 2015, reflections used to work beautifully 😬