Re: [ARCHIVED] [FR] Can't Pay Bills/Rent (Tenant)

@kayymxo11 

Click on the mailbox to pay bills or use a computer.

Yea, obviously. The problem is that isn’t an option on the mailbox or the computer. It just tells me that my bills are due and no option to pay them since installing for rent. My utilities get shut off and then the repossess my items. Can’t pay property owner as there is no option when clicking them either. I’ve tried moving my sims out. Repairing my game files. Reinstalling pack. Demolishing lot and building from gallery. On other threads it was suggested to travel to another lot and back - didn’t work. I tried the force bills due cheat and nothing. The game is basically not playable at this point as I can’t meet basic needs without cheats. I do not have mods installed. 

sent my save 

Product: The Sims 4

Platform: Xbox Series X 

Which language are you playing the game in? English

How often does the bug occur? Every time (100%)

What is your current game version number? 1.86

What expansions, game packs, and stuff packs do you have installed? All content installed.

Steps: How can we find the bug ourselves? Play a Sim who is a tenant and try to pay their rent.

What happens when the bug occurs? There is no way at all to pay rent. Bills arrived once to the mailbox in 11 days, she paid them but they did not include rent. The rent value is showing as 0 on everything. There's no option to pay on the phone/PC or in the "Rental" conversation interactions. The bills breakdown has no option there either. She's had warning notifications about being late. 

What do you expect to see? I expect to be able to pay rent.

Have you installed any customization with the game, e.g. Custom Content or Mods? On console Never used.

Did this issue appear after a specific patch or change you made to your system? Yes

Please describe the patch or change you made. I added For Rent.

I've tried travelling, I've tried enabling and disabling events, I've added the landlord to My Households, I tried going on vacation but no bills arrived at all. I keep checking the mailbox and the phone. I keep inviting over the landlord, I've tried playing as the landlord. I'm all out of ideas now. Her tenancy rolled over to the next 7 day period despite this going on. When she moved in it said the rent was 0.

I've spent 4 days redesigning the lot and got it from 1 star to 4 star. I hope I haven't wasted my time. It's the first rental I've played because I wanted to give time for bugs to be ironed out but it's just impossible.

It would even help if there was a link to pay added to the warning notifications.

I can't share saves or use mods to fix this as I'm on Xbox and I can't use cheats either as most cheats affect console achievements.

I've tried moving my tenant Sim out and when moving her back in it still said the rent would be 0 before she moved back in. In another month of living there she's paying the bills that can be paid, getting warnings about rent but so far no repossessions (but the door is locked for anyone but her). But there are fees on her bills for "unpaid bills" so maybe she's paying them retrospectively?

Hello,

@simsplayer818 

If any of you are still encountering this on the latest game version (without mods), would you be willing to share the video file(s) where we can see the bug happening?

If so, please send me a private message with a link to the file.

Instructions for sharing files with us are here: http://x.ea.com/74420

Thanks!

Hi there, I am still having this issue, but I am not sure how to send a direct message. Here is the link to the onedrive file for my save I am currently using that is having this glitch. 

https://1drv.ms/u/s!AsCfxIUm4dD1g_gF1Wrizg0vkKvDSw?e=gSXqCR

Thank you

Dominique Cunningham

I've got this to work now.

I had to do a game and pack reinstallation for another issue and I went back to the rental property after reinstalling everything. I moved the tenant out and into a different lot. Then I went into the landlord's household and set the rent again on the tenancy agreement. Through Manage Worlds the correct rent was displayed (see image). But when I tried to move the tenant back in via Manage Worlds the rent total reset back to zero again 🤦. So I cancelled the tenant moving and the rent went back to the correct amount. Instead I went back to live mode and got the tenant to move in via her phone. This time the correct rent was displayed. She moved in and the correct rent is also finally showing on the household bills (see image).

So in future I'll remember not to move Sims in to a rental lot via Manage Worlds and instead get them to move in via their phone as that seems to be the workaround for me.

@TheSimsDirect thanks so much for responding to me but it's working for now thank goodness.

I just read on twitter from another player that they have solved it with this workaround, just sharing it in case it helps debugging or works for other players issues too:

It seems to happen when the landlord that is currently owning your rental as a business has no residence. If you make someone that is living in world buy your rental it starts working again.

I am also having this error with a fresh install and a lot from the gallery. It’s the same if I move into apartment lots from the for rent pack specifically too. Even trying to move my sim via the phone still shows a 0$ rent on the bills screen. I’ve no mods installed at all. 

I'm also having this issue. I purchased the pack during the September 2024 sale and began a new file with a Sim already in Tomarang. I tried to pay rent but there was no option to do so from the mailbox, phone or computer. Now her power is getting shut off and there's nothing I can do. This essentially renders the pack useless and unplayable. 

I've just had a final warning and am about to receive a visit fromt the Repoman.

Can't afford to move out, else I wouldn't be living in a rental apartment in the first place.

Hi! First time using For Rent and this happens ☹️ i am using mods and cc but removed them to test like stated in the previous posts and nothing changed. it's too bad that this is still a problem almost 11 months after release

Same problem. Just bought for rent. Had a warning from the landlord that I haven't paid my rent but there is no pay rent option on the mailbox, the phone or the computer. I have tried everything. The only option is give notice. Playing on Mac & I've never used any mods.

There are posts about this exact issue on reddit from a year ago so it's sad to see they've done nothing to fix the problem. It makes the pack pointless and unplayable. Wish I hadn't wasted my money ☹️

Same issue.  Rent is now overdue and I have looked everywhere, mailbox, computer, phone.  Nowhere has the Pay Rent option!  Hoping I can get a refund on this pack.  Totally unplayable.

Same problem. Since one year.

If EA could bother to fix the bugs when they sell a pack at the price of a full game, that would be really nice of them.

Hello. For some reason, I can't seem to send you a direct message. So here is the video of the bug happening. I have spent so much money on this game and can't play anymore.

Link