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Re: [FIXED] [PS/XB] Game constantly crashing (Patch 1.69)

Product: The Sims 4
Platform:Xbox Series X
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.69.5.2300
What expansions, game packs, and stuff packs do you have installed? Cats and dogs City living Discover university Get famous Get to work High school years Island living Seasons Vintage glamour stuff Vibing streamer gear digital content Vampires Desert luxe kit
Steps: How can we find the bug ourselves? By playing the sims 4
What happens when the bug occurs? I start playing sims 4, after 10 minutes or a day in the sims it crashes, I get sent back to my Xbox Home Screen.
What do you expect to see? To play the sims 4 normally without it crashing
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Updated my sims 4

While playing the sims after 10 minutes or a day in the sims it suddenly crashes and sends me back to my Xbox Home Screen. I’ve come off and gone back on but it still happens, I’ve uninstalled everything and reinstalled it but the same issue is happening and I’ve also unplugged every thing from my console but the bug is still happening. 

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  • Nozladi's avatar
    Nozladi
    New Veteran
    3 years ago

    Just so EA is aware. It's PS5 too. I crash randomly for no reason. I was crashing sometimes with travel, but now it can be in the middle of any random activity. I did travel yesterday and my Sim was trying to travel home and I crashed 6 times before I could get her to actually make it home. lol  Was worried I'd have to live with the neighbor for awhile.